[Resolved]  Star Cj Network India Private Limited — Very Poor consumer services

Address:

Delhi

Sir

I, sushma gupta resident of 313/91-b tulsi nagar, inderlok, zakhira, new delhi -110035 have purchased usha food processor fp- 2663 roi from star cj network india private limited in July, 2011. My order no. Is [protected]. 2 blades of the product were found to be defective so I filed a complaint on star cj alive to repair them. On 4th august 2011 an agent took the blades from us and said the parts will be replaced shortly. Since then I am contacting star cj alive but every time they say that my complaint will be resolved in 2 days. I have sent many mails to them but in vain.

It has been over 4 months and my complaint is yet not resolved. Now they have started saying that it is my fault that I have sent the product for repairing and are treating me very badly. I am surprised that brand like usha has selected such company to deal with its product which is so poor in consumer services.

Now I am filing this complaint hoping that my complaint would be resolved as earliest as possible and such companies be punished for creating inconvenience to the consumers.

Thanking you
yours truly

sushma gupta
(contact no. [protected], 23656888, [protected])