[Resolved]  State Bank Of Bikaner And Jaipur — Mishandling of Foreign bank cheque by State Bank of Bikaner and Jaipur and Ineffective/Indifferent Banking Ombudsman

I deposited a cheque in Canadian Dollars for CAD 250 to my SB account with Ashoknagar Branch, Chennai-60083 of State Bank of Bikaner and Jaipur on[protected]. The bank has sent the check initially to an US bank and after one month sent to a Canadian Bank, but on Collection basis, instead of normal Clearance basis, which is adopted by all banks in India for small valued SB Cheque. Because of the WRONG basis, I was given the credit of only CAD 153 on[protected] at a very low exchange rate, that too after many reminders. This had resulted in a loss of CAD 97(40% of cheque value), which had been deducted as collection charges. I lodged a complaint to the bank and then to Banking Ombudsman, Chennai(BO, che).Subsequent to my complaints, the bank credited another CAD 55 on[protected]. The BO, che, cleared the bank through an award dated[protected]. Not satisfied with the award for my complaint No.C9183/2008-09 of BO, che, I had appealed to APPELLATE AUTHORITY OF BANKING OMBUDSMAN (RBI), MUMBAI for I received reply from Shri. D.G.Kale, DGM vide letter No.CSD.BOS/6841/13.23.13./2008-09 dated April 23, 2009 that the issue is being considered and would revert to me IN DUE COURSE. But till date I have not heard further from the appellate authority. I had sent a mail on[protected], which was not honoured and I had also talked over phone to Shri. D.G.Kale, DGM on[protected]Phone No.[protected] through STD from Chennai) who informed that I would get the settlement soon, but till date, even after a lapse of THREE MONTHS, I did not receive the settlement. I have sent many reminders also, but no reply was received for any of reminder mails.
The State Bank of Bikaner and Jaipur does not know the difference between cheques to be sent on normal clearence basis and on collection basis. The bank says it does not have experience in handling foreign cheques. To add insult to the injury, the Banking Omudsman, whose job is to protect the interests of customers, joins hand with erring bank to fool the affected customers by giving lame and irrelevent/inappropiriate excuses. By these anti-customer approches. public will lose faith in the Banking Omudsman and it should be deemed as a wasteful establishment, drainining the PublicMoney