| Address: | Dimapur, Nagaland |
My brother have a account with SBI Acct. [protected] (Branch Code - 03613, address - WOKHA, Nagaland).On 12 Sept 2012 at 16:49 he tried to withdraw Rs 10000 from SBI ATM (ATM no S10F[protected] located in Dimapur, Nagaland. but it did not dispense any cash.The transaction slip has the no TXN8624. When he checked his account, the amount has been debited from his balance.
In favor of my brother I called the customer care and lodged a complain (Ticket number AT[protected]) After four days the status was "Your Complaint has been routed to Branch:WOKHA for immediate redressal"
On 24th & 25th Sept, We personally went to WOKHA branch, (Nagaland) on both days we were told the bank manager is on leave. On 26th Sept 2012. we were asked to lodge a written complaint to Branch Manager. In compliance we submitted the written compliant addressed to the branch manager. Its been a month now but the money has not been credited back. Looks like SBI has no intention of refunding this money back. I am unhappy with this type of service.It's sad that a customer has to suffer for no fault of his. I request the concern authority to credit back the amount in the earliest. Was this information helpful? | 
![State Bank of India [SBI] Phone](/img/bn/phone.svg "State Bank of India [SBI] Phone"){kind=small}
![State Bank of India [SBI] Website](/img/bn/www.svg "State Bank of India [SBI] Website"){kind=small}
![State Bank of India [SBI] Address](/img/bn/location.svg "State Bank of India [SBI] Address"){kind=small}
SBI — ATM withdrawal issue
Respected Sir/Ma'am,I am holding a saving account with SBI bank B37/38 2nd Floor, Connaught Circus, New Delhi-110001 branch. They have also provided me an ATM cum Debit card with the account. I had done a of Rs10000/-transaction using the ATM card in the ATM of ICICI Bank ATM at Mukherjee Road, Delhi-110009 on 03/05/2009 at 19:03pm. But to my shock the amount was not dispensed due from the machine but the amount the amount has been deducted from my account.The machine gave the error as 'Network Failure'. On speaking with the customer care of SBI, they refused to give me any complaint no. I made a written complaint to the base branch on 05/05/2009. They said that the amount would be credited within 24hrs or maximum 7-8 days. Its been 48days now from the date of complaint but the amount has not been credited. I also made several visits to the branch but they say that it will take time. Nothing is clear as to how much time it would take. Even the chief manager of the bank has the same answer. I am the only earning member in my family and i am facing much problem because of this problem.I am really frustrated and disappointed with such a service of the bank. I have the transaction slip as record of the problem. Kindly look into the matter. Hoping a speedy and a positive reply and solution from your end.
Name : JOHN GILL
Account No. [protected]
Bank : State Bank Of India
Branch: B 37/38, 2nd Floor, Inner Circle, Connaught Circus, New Delhi-110001