[Resolved]  State Bank of India — Rs 2000/- was debited by SBI ATM situated at Jaipur Railway station premises on 16.02.09 with out delivering cash and customer advice.

On 16.02.09 at about 09.30 p.m. I had tried to draw Rs.2000/- from SBI/ATM situated at Jaipur Railway station premises. The transaction processed but neither cash nor customer advice came out from the machine. Similar incident occurred with my previous and next person, so we thought that the cash was exhausted. I left for Jaisalmer by 4854 DLI-JSME EXP. to Jaisalmer on 16.02.09 at 11.57 p.m. At Jaisalmer I drew Rs.2000/- from SBI/ATM on 17.02.09 at 8.38 p.m. without any trouble, but I was surprised to see the balance which was Rs.2000/- less. Then I collected a mini statement and found thatRs.2000/- had been debited at the said transaction at Jaipur Railway station SBI/ATM without giving any cash and customer advice. Again on 18.02.09, I drew Rs.2000/- at 11.32 a.m. from State Bank of Bikaner & Jaipur, Jaisalmer Shiv Marg Branch without any trouble but the wrong debited amount was not adjusted. So I contacted with the adjacent branch manager in this regard and he confirmed me that on 16.02.09 afternoon there was Internet problem which resulted into a lot of similar problem and adviced me to appeal to the branch manager where the account is maintained. The branch manager will write a letter to Jaipur branch to credit the amount.I wrote accordingly on 25.02.09 and reminder on 23.03.09 toThe Branch Manager, SBI, DRM Office Branch, Malda. 10428 on arrival but yet to get any result.

I shall be very glad if the competent authority takes necessary action to credit Rs.2000/- which was wrongly debited at Jaipur with necessary guidelines if similar problem occurs in future.

With regards,
Debasish Saha
Mobile No.[protected]
Senior Section Engineer (C&W)
C/O Sr. Divisional Mechanical Engineer
Eastern Railway, Malda
ATM No.[protected]
SB A/C No.[protected]
SBI, DRM Office Branch,
Malda. 10428.