Though I too have a problem in redemption but am neutral to it. Problem, you dial these guys of sbi
they tell go to the website and give your redempiton option, almost 3 months unable to find any site
where one can choose the option go for cashing the reward points accumulated. Seriously, do not know what to say. Cancellation of reward points is something like you have money in your account bank has debited your account for nothing.
The people has patience to suffer because of autocratic decisions by one's who can take it, sufferer is the consumer, always. Poor consumer donot have time to fight out all these since one is busy in day to day survival.
In our country when a normal indvidual will have a say. God Knows only.