[Resolved]  State Bank of India / Debit Card — sbi debit card lost/freeze the account

State Bank of India / Debit Card — Providing credit ased debit card

The following in quotes was my complaint to SBI:

"Sir,
With due respect I would like to inform you that I found rs800 short from my savings
bank A/C when I withdrew rs300 from ATM with ID S1AN00024101 at 15:12hrs on 03/30/08. As per
the best of my knowledge there was rs1340.80 left in my A/C after I withdrew rs300 from the
same ATM at 18:29hrs on 03/28/08. Moreover on updating my passbook I found that on
29/03/2008 rs800 have been debited from my A/C.

There after when I gave a written complaint to the branch about the same, they just
provided the description about the same on my comlaint letter without any statement or so.
They stated that "Amount rs800 withdraw through ATM disbersed but not debited in the A/C.
As per report the amount has been adjusted on 29/03/08".

Now my question is this that, what the bank authority will say do I have to follow?
There is no mention from where or which ATM, on which date or at which time I withdrew
rs800. Moreover I would be very happy to know that wheather SBI is offering its customers
credit based debit cards? That you withdraw money at a certain time and SBI will debit the
same after sometime or days or weeks. I am also paying annual ATM charge for using the same
service, so why should I face the problem? Instead of taking annual ATM charges you take interest
same as credit cards.

Now the bottomline is I need a detail description of my all transactions and why
rs800 was deducted from my A/C without any prior intimation.

Regards
DEBIPRASAD CHAKRABORTY"

The above mentioned complaint was made 4 times:
1. In written to the branch i.e. Chittaranjan

2. Twice at this web link "http://sbi.co.in/customercomplaintform.jsp" where I received complaint ticket number CC[protected] & CC[protected]

3. And once at "sbihelpline.[protected]@sbi.co.in"

But very sadly from no where I got response and this is going on from last 1 month.

Dear Sir,

I Am a account holder of state bank of india Civil Line Moradabad-244001 (U.P) my saving Account No is -[protected]

I went to kathgodam on 24.03.2009 and I select withdrawal from kathgodam railway station ATM booth for 900.00 but I have got rupees 400.00.only from the ATM machine .

But ATM booth iussued silip was showing the withdrawal for rupees 900.00.that means my account debited with the same and I have not got the full amount.

When I came back to moradabad and checked my account balance with bank it was showing the withdrawal of 900.00.

Please advice me what shall I do in this regards

Kindly provide me with some suggestion.

Thanking You

Deepak Joshi
Shiv shakti nagar
Line Par
Moradabad-244001

kommemerry

Dear Sir,

I Am a account holder of state bank of india Civil Line Moradabad-244001 (U.P) my saving Account No is -[protected]

I went to kathgodam on 24.03.2009 and I select withdrawal from kathgodam railway station ATM booth for 900.00 but I have got rupees 400.00.only from the ATM machine .

But ATM booth iussued silip was showing the withdrawal for rupees 900.00.that means my account debited with the same and I have not got the full amount.

When I came back to moradabad and checked my account balance with bank it was showing the withdrawal of 900.00.

Please advice me what shall I do in this regards

Kindly provide me with some suggestion.

Thanking You

Deepak Joshi
Shiv shakti nagar
Line Par
Moradabad-244001