I had transferred an amount of Rs.5, 000/- from ICICI, Connaught Place Branch to SBI, Mehrauli Branch. When I visited SBI branch, I could not find my EFT after 3-4 days. After several visits and repeated letters, I did not get any reply from them. So, I had written the below mentioned letter to State Bank of India, Customer Service Dept in Mumbai, which has returned undelivered. Now when I came to know about this site, I wanted to share the same with all.
Looking for an early action to credit my transferred EFT alongwith interest for a period of two years from SBI appreciated. If no answer, will write to RBI later.
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CUSTOMER SERVICE DEPT.
STATE BANK OF INDIA
CENTRAL OFFICE
MADAME CAMA ROAD
MUMBAI – 400 021.
Dear Sir,
I am holding one joint Savings Account bearing No.[protected] (Old Savings Account No.[protected]) in the name of ‘T K MATHEW/ BINDU MATHEW’ with your Mehrauli Branch since 2003.
On 7th January, 2006, I had transferred an amount of Rs.5, 000/- to my abovementioned old Savings Account No.[protected] from my ICICI Bank Account Bearing No.[protected]. When I visited the above branch on 20th April, 2006, one of the officials updated my passbook and to my surprise I had noticed that the above amount of Rs.5, 000/- has not been credited in my savings account.
When I asked for a printout of my statement, two officials of the bank tried together and gave me the statement which does not contain the above Rs.5, 000/-. When I enquired, they had asked to meet their senior official. While I was talking with that Senior Official both of the above two officials immediately went to the branch manager’s cabin and the above Senior then called the Branch Manager to ask about the whereabouts of my EFT and the Branch Manager in turn informed that Official that no EFT is pending till 31st March, 2006. It seemed something amiss was going on there. When I approached 2-3 times to the said branch, they were delaying the matter instead of solving the same. So, I had written a letter dated 30th May, 2006 (a copy of which is enclosed along with other annexures) to which I have not received any reply till date.
Sir, I will be grateful to you if you would kindly enquire about this matter, which may help me in crediting the amount of Rs.5, 000, at the earliest.
I hope your reply at the earliest.
Thanking you,
Yours faithfully,
( T. K. MATHEW )
Aug 14, 2020
Complaint marked as Resolved
Please clarify my doubts:
1) Guide me what is the GST means and on what basis this amount will debited to my account.
2) In the below statement which i have received on 18th, BT amount and related charges debited to my account. I don't understand i have received BT cheque 20th Jun'08 and I didn't drop that cheque into other bank drop box. How can you that amount debited from my account. please clarify.
3) I will pay remaining outstanding amount i.e. excl. BT amount this month end. I want to know from next month statement onwards how much charges you have charged. As per my knowledge only BT amount charges i.e. .99% interest rates to be debited to my account. please clafiry.
Thanks for your kind cooperation.
I will waiting for your reply.
Thanks,
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Transaction for card number :: 8083
06/06/2008
PAYMENT RECEIVED CHEQUE NO 937895
991.00 C
16/06/2008
BT From HSBC EXP 101208
8000.00 D
Transaction for the account
18/06/2008
FIN CHARGE ON RETAIL (EXCL GST 56.78)
459.39 D
18/06/2008
FIN CHARGE ON BT (EXCL GST 1.61)
13.01 D
18/06/2008
TOTAL GST DEBIT FOR CURRENT STMT
58.39 D
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