[Resolved]  State Bank Of India, Sri Venkateswara University Branch — Ignorance and Irresponsibility

Respected sir/Madam,
Sub: Ignorance and irresponsibility of SBI staff in SVU Branch – Reg.
We are the account holders of State Bank of India, Sri Venkateswara University Branch, S.V.University, Tirupati – 517 502 from many years and we are utilizing the bank services regularly. Many students from different places and the people around the University premises visit the University branch and they fulfill their requirements like taking Demand Drafts, depositing money in the accounts etc.
The staff of State Bank of India, Sri Venkateswara University Branch are well known for their ignorance and irresponsibility. With due respect we want to say that the employees in the counters are not having full fledged knowledge, not able to work with systems and consuming more time for simple works also. We have taken this matter to the higher officials in the bank i.e. all the Managers in the branch. They simply given a statement that we should work together daily, we have to see their faces daily and we don’t want to command them.
This was happening in the branch since many years. Of course some of the staff members were changed but no use. Up to now we are waiting for their improvement. We have no more patience to tolerate and we are not having that much of time to spend in the bank. For example if we want to make Demand Draft we have to wait for at least one and half hour, to deposit amount in the account at least two hours. At the time of any notifications regarding employment or CET exams they were not able to manage and fail to issue Demand Drafts in time. There are many things to say which may not come in to discussion.
Recently they have opened a separate counter to V.I.P s, Senior Citizens and for Women, which is highly appreciated. Like wise we need separate counters for issuing Demand Drafts, Deposits and challans. They are extending their work to VIP’s simply ignoring normal citizens. At the same time we need expertise staff with good knowledge, self motive and who will take responsibility for their work. To look after all these things there should be an efficient higher official who can take immediate action.
Our humble request is that we need immediate action in this matter. We hope that our problem could be solved with in a short period of time. At the same time we are blaming their work but not them. For your kind consideration we are here with attaching our signatures with Names.
Thanking you,
Yours Sincerely,

Copy to The Chief Manager, State Bank of India (Zonal Office)
Renigunta Road, Tirupati – 517 501

Copy To The General Manager, State Bank of India,
Local Head Office, Bank Street, Koti, Hyderabad - 500 095.