State Bank of India — Too much Late in Cheque Delivery

Address:

Jharkhand

My saving a/c. no. is [protected]. On 3rd March 20013 I received a msg. from SBI that New CTS Cheque Book is dispatched on my address. Many time I contact with post office, but result was no. Than on 17th March 2013 I visited SBI Bazar Branch Deoghar, than bank staff told me that I have to give KYC than my cheque will dispatch. Than I gave my KYC same time. Than again I visited SBI Branch on 21st April and again asked my question than one member replied me after watching my bank a/c. status that chq. is dispatched on 3rd March. Than I asked them that plz. give me my Registered Letter no. in which my cheque is dispatched, than bank denied. On 22nd April I complained on SBI helpline [protected] and[protected] and the representative also denied the they can't provide RL No. & provide my complain Ticket no. CS[protected]. On 23rd March my home branch member called me from Mob. no. [protected] & listened my problem but the reply was the same that bank can't provide chq. book Reg. Letter no. I want to know that who will provide the Registered Letter No. of cheque book ?