Sulekha Deals — Order Cancelled by Sulekha

Original Tasco 30 Power Telescope With Table Top Tripod — Product Out of Stock But No Refund Made

In Rediff Shopping, My order no 5333819 dated 22-Apr-09 amounting Rs.399/- has been cancelled with reasons Out of Stock.

I have sent enough mails to rediff, Initially Mr. Prashant from Rediff has replied that the amount was already refunded and asked me to check with my bankers.

I have requested through mail to give the details of the transaction (Transaction Id, Date of Transaction, etc) since my bankers are asking the same. Mr. Prashant was given the same reply without any change.

Again I have sent a query through Customer Care and given a complaint on Mr. Prashant but the same guy is again replying to me that refund will be made within 4 to 5 days again but not happened so. I don't know what happen to Rediff. Whether they are running out of money due to economic crisis?

Rediff is not at all listening to customer queries and they are managing quiet well to grab the money from us.

Some key points about it

1. They are not showing any details of the vendor in our "Track My Order" page
2. They are not showing the Shipping charges in the same page
3. They are not showing the transactions which we made in any of the links
4. They are not showing status of the refunds made anywhere in the site
5. Even if they refund the amount, it may take more than a month and so earning good interest from our money

Considering the above points, I request you all dont make any more purchase from Rediff Shopping and forward this complaint page to everyone you know. Let us create awareness among the people around us. Atleast we can save them from losing money like us.

Regards,
Arul Prakash D.
Chennai.

Dear All,

After a long struggle I have got the refund from Rediff.com on 24th June 09.

Regards,
Arul Prakash D.

What do you have to say Sulekha. This is my 1st experience with you.
?????
Showing and Charging for Apple and Shipping Grape ??

Mohit - [protected]


From: Mohit
Sent: Wednesday, March 14, 2012 10:35 AM
To: '[protected]@sulekha.net'
Cc: mohit.[protected]@XX.com
Subject: RE: Thank you for your purchase, your order id: SUL[protected]
Importance: High

Dear Team,

This is not acceptable. I ordered for pet727_94 which is displayed on the below link and same is mentioned in the order.

http://www.philips.co.in/c/portable-dvd-player/pet727_94/prd/

I Received 717X/94 which is sheer waste of money and is just a DVD player.

You exactly know what I mean and if you don’t know – find out what went wrong? I need a call from someone senior who has the authority on my this mobile no – [protected] today itself. No response / solution to this will lead to consumer court and also this incident will spread to thousands of IT employees across country by a simple click of mouse. You can assess the damage.

Screen Shot of your website: on this link http://deals.sulekha.com/philips-pet727-portable-dvd-11921





Thanks and Regards,
Mohit
Team Manager,
Warranty Validations (Americas & Canada)
Hewlett Packard
Bangalore – India

From: Mohit
Sent: Tuesday, March 13, 2012 3:07 PM
To: '[protected]@sulekha.net'
Subject: RE: Thank you for your purchase, your order id: SUL[protected]
Importance: High

Dear Sulekha Team,

I am moving my house and am waiting for this shipment. I have already requested to ship the product on a priority basis. Please make sure you have my land line no also in the packet before shipping : 080 – 26960749 and send me the carrier’s details by e mail along with the consignment no.

Please ship it fast. This is my first order and I am looking forward to order more.

Thanks and Regards,
Mohit
Team Manager,
Warranty Validations (Americas & Canada)
Hewlett Packard
Bangalore – India


From: [protected]@sulekha.net [mailto:[protected]@sulekha.net]
Sent: Wednesday, March 07, 2012 11:37 AM
To: Mohit.XX.XX.com
Subject: Thank you for your purchase, your order id: SUL[protected]


Sulekha Deals Receipt
Dear Mohit Kumar Raja,

Thank you for choosing Sulekha Deals - your trusted companion for great offers and discounts in your city!

This email confirms that you made a payment of Rs. 3488/- using Credit Card towards the product Philips PET727 Portable DVD player.

Your Order id is SUL[protected].

This product will ship on or before Mar 19 2012. If the product does not ship before Mar 19 2012, you will get a 100% refund.
Delivery takes 1-7 days after shipping, depending on your location.

The product will be shipped to the following address:

Mohit
1103, MINT, HM Worldcity Appts, Raghavanpalya
JP Nagar 9th Phase
Bangalore, Karnataka - 560062, India.

The Product Shipping information email will be sent to you once the product is couriered to you.
Or you may check online by signing in to your Sulekha account and clicking on My Deals section under My Accounts.

For any queries or clarifications call[protected] or write to us at [protected]@sulekha.net

Thank you.
Regards,
Team Sulekha

Dear Prasad,

Thank you for your feedback.As per our records your refund has been processed on 10th March 2012. We apologize for the inconvenience caused and are making sure the changes are implemented in our system, so that the same issue will not arise in the future.

Thank you,
Team Sulekha.com

Dear Mohit,

We apologize for the inconvenience caused. We have taken note of your complaint & will revert to you soon.

Thank you,
Team Sulekha.com

Stopping all ads

Please stop sending all the sms's and the phone calls.I posted regarding c++ coaching, about which i'm satisfied.Thank u But please do stop all this my no. is- [protected]