[Resolved]  Sun Direct — No Response

We are trying to re-charge our Sundirect smart card, we are unable to reach the customer care Chennai phone number[protected] for the past 3 days, all we hear is the automated voice of BSNL "The customer you have called is busy...", does any ppl knew an alternate number for re-charging.

Recharging can be done through their web site at sundirect.in
But there is no point in recharging, as the complete network is down due to satellite signals issues...
They have blacked out my TV since 7th July 2010...

Hi,

one of the most worst customer care service is sun direct customer care (It's not a customer care . only telling in lies including team leader , technician etc...). Because i gave 8 complaints in Sun direct customer care. every time they are told just wait for 48 hours. i waited for one months( i gave complaint 01-SEP-10 today date is 30-SEP-10) for complaint process. still now one resolve the problem. i sent mail to [protected]@sundirect.in but no reply that mail. i don't what they are doing in office hours. still now i wasted nearly 200 rupees for to spoke with customer care and one month DTH rent. totally i wasted nearly 350 rupees.


regards,
Hari

my smart card no is [protected]R i used to give complaint from last one month. Every time i used to give complaint in customer care they promise us that within 2 hrs a technician will contact us but still day not even a single technician contact us. I also met the shope person from i purchased this fraud DTH he visited my house after promising him to pay rs 200 but he managed to watch only DD channels. From next day he also stopped to attend our phone calls[[protected]]. What a fraud company is Sun Direct it don't have any connection between customer care to dealer or distributor or between any technician. Just a vagabond type service good for nothing. One of the fraudest service in INDIA.

my DTH services are not available to me for the past 20 days and there is no response from the local dealer after even complained repeatedly.I am really fed up with this and trying to find out the way out of this.

Sir,
My Complaint numbers are
1-[protected]
1-[protected]

I am not at all getting the channels .For past 3 weeks i am calling ur customer care but still date no service persons has turned up. Every time they are giving only the complaint number and inform us that they will send within 2 days but days are only going .Ver very sorry for ur service we r not at all satisfied with having the Sundirect.I wan t u to retify the my complaint as early as possible.

From: C.Bhagyaraj.
Bathinda(Punjab)

the sun direct customer service is very very poor it is our badluck to select sucha tv chanel group my ac no is[protected]r iam not gettig signals to tv9-etv2-gee from mininews comedy-sakshitv-abn-ztelugu since seven days this is my third coplaint no response alternatee iam forced to choosealternate