[Resolved] Sun Direct — Highly disruptive service and false promises by SUN DIRECT Customer Care

vinoth86

from Delhi, Delhi

Address:

Chennai, Tamil Nadu

My SMART CARD # [protected].
I have been facing highly disruptive service for the past 1 month. When contacted Customer care they say it will take 48 hrs to solve. The problem has been occurring on a very high frequency.[Twice every week].
When asked for a permanent solution, they said they would send a technician to my home. SUN DIRECT customer care gave all sorts of false promises and false deadline about sending Technician. At last i managed to get a technician's number for my area and called him personally. The technician bluntly refused to come to my home as his area was different. This is what they call as SERVICE!!! and advertise as 5.8 million homes.

I have paid certain amount for validity and also for add on packs and I have not received their services.
I am planning to take them to consumer court as I have been highly frustrated or seeking refund of the amount that I paid for validity. Kindly give your inputs on this. I have the history of complaint numbers for tracking.

Regards,
Vinoth

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ganesh Kamath

from Chennai, Tamil Nadu

Yessss, After making a lot of complaint still today not a single technician visited my house my smart card no is [protected]R. Today i talked in customer care with fraud Manoj. Once again same promise that technician will visit your house within 2 hrs. I directly challenged him that please give me your account no. If technician visited or just make a call to my mobile i will pay rs5, 000 in his account. But instead of taking it as challenge fraud companys fraud Manoj disconnect the line & ran away. From last 3months i only managed to watch 57% strength of network with Sun Direct made unlimited complaints not even a single technician visited our house so i dicided to daily make a complaint & result to publish in this network. Lets wait & watch what fraud company will do.

mofinissh

from Coimbatore, Tamil Nadu

hi! it is nice to see your compliant. but you forget to see a Buffalo in a rain in a rainy day. Sun Direct other Directs enjoy complaints like rain. As long as public gives money they are happy. we are blind and our law is meant for them and not for human. They think Indian human are meant for vote not for their rights. Human rights are costly in India. you do not have money to buy, i mean Bribe.
-palanisamy.s