[Resolved] Sun Direct — Not receiving channels for more than a month | |||
I am using sun direct dth for more than a year but for the past 1month iam not receiving any of the channels offered eventhough i called the sun direct helpline call center for so many time and till now the problem is not solved and too they not giving any specify reason for this. To higher officals of sun direct Sir, The support you are giving is very poor and if this continues sun dirtect will not even have a single customer, please take necessary steps to solve this. To my point view, offers and discounts attracts customers but quatlity of services and support will make then dedicated to the product. At this stage Sun direct is announcing that they have reached 60lacks of customers right now, but they are not in a position to support atleat 1000 customers properly and this is really frustrating for all people like me. Please take necessary action. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Yessss, After making a lot of complaint still today not a single technician visited my house my smart card no is [protected]R. Today i talked in customer care with fraud Manoj. Once again same promise that technician will visit your house within 2 hrs. I directly challenged him that please give me your account no. If technician visited or just make a call to my mobile i will pay rs5, 000 in his account. But instead of taking it as challenge fraud companys fraud Manoj disconnect the line & ran away. From last 3months i only managed to watch 57% strength of network with Sun Direct made unlimited complaints not even a single technician visited our house so i dicided to daily make a complaint & result to publish in this network. Lets wait & watch what fraud company will do.
Reply
Sir,
In my experience the techs will come & do the service but nevefr come in 48 hrs or 4 weeks. U have to contact them regularly. If they come to Ur site the work will be done 90% perfectly. Their offer is like a line in water only. U will not get all the channels!
In my experience the techs will come & do the service but nevefr come in 48 hrs or 4 weeks. U have to contact them regularly. If they come to Ur site the work will be done 90% perfectly. Their offer is like a line in water only. U will not get all the channels!
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