[Resolved] Sun Direct DTH Services — service complaint not attended | |||
I availed sundirect DTH services in April 2010. Since last three months I am not able to get majority of the channels. November first week I lodged complaint and Sundirect informed me they will send their technician to realign the dish. Since after that regularly I am following up. Every time I got assurance that technicial will visit at the earliest. Since december 1st onwards I am not able to see any channels. Followed up with sundirect directly and through dealer. But till time nobody is turned up. I am disturbed with regular follow up. My family is not able to watch TV channels. I request forum to help me to get the total refund amount of Rs.1750/- plus last 2 months refilled amount Rs.320/- plus Rs.10000/- towards the compensation for mental agony caused to me. yours faithfully. Vinod Kumar Rayaroth A205 Ram anant Indralok Phase Iv Bhayandar East, Thane District Mob. [protected] sundirect card No.[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I too have taken a DTH conncetion from SUN direct with smart card number :[protected] in Hyderabad. Since 2 weeks we are not getting the channels due to poor signal strength. I have contacted the customer service several times. Each time they ask us to do some thing which does not work. It is very difficult to get their toll free number . I have to spend lot of money on the phone calls because they keep us on line for longer periods without any use. As directed in their web site I have tried for the AP nodal officer on the given telephone number [protected]. He never answered. I have given 5 mailes to the given address [protected]@sundirect.in. He has not responded to the mails also. The problem still persists.
Satyanarayana Mobile [protected]
Satyanarayana Mobile [protected]
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Sun Direct DTH Services — Not able to view channels, nobody listening
Dear Sir/Madam,This is with reference to the sun direct connection we have taken. From the last two months sundirect is moving to a new satellite and we are told to contact customer care for the same.
We have lodged a complaint on 13th Nov 10 via complaint no. as 1-[protected] for satellite updater and we were assured that soon the problem will be rectified by a service engineer.
We have been following for the same to call center no.[protected] almost every week and till date nothing had been done.
Later on , on 14th Dec 10 we again approach one of your senior and we got this complaint no. as 1- [protected], still nothing had been done.
Till date we are only getting reference nos. ( DL-3586-23/12) but no one has contacted us. In fact nobody bothers to revert to the mail even.
We have already paid for 6 month service and taken other packages even. Now we want our money back and we are now forced to change our DTH service provider.
Regards,
Nitima Kumari
New Delhi-110015
Mob- [protected]