[Resolved]  Sundirect — No response on severe complaints

Address:

Ernakulam, Kerala

Hi iam taking the new connection of sundirect on 6th of this month ,and at time of the dish fix my account was not activated and the service guys didn't shoe us the list of chennels i have in my package.After the account activation iam not getting all the channels so that i went to the distributor he told me that you can call to sundirect customercare so that they will fix the issue,but when i call to the customercare they told us to contact the distributor he will send their serviceman and they will fix.After that i went to the distributor and he told me our service man will come and fix that and they had given me a number .I was called him during the whole day and he was telling i will come after 1 hr and after 6pm he did n't even answer my call ,so that i was again reased a complaint so to sundirect they had sent a service man and he told me it will cost around Rs 150 as the service charge and i was told him that from the day it was activated imanot getting all the channels inthe list stillhe insisted that it will cost Rs 150 other wise iam not going to fix the complaint .so i was agreed to pay the money and after he set the dish he told me that the dish should n't be here as it was fixed on the floor of the roof which may cause crack on the roof of the house due to the water propagation through the holes and he told me i will raise a complaint on be half of yo so that they will relocate the dish.On the next day some one called me and will send the service person to relocate dish and no one has come to relocate the dish .After 2 days i noticed that there are come cracks on the roof and there is the water leaks .Our owner was angry about that so that again i raised a complaint to the sundirect to relocate the dish ASAP but they are not responding. It was a very big issue for me as i was staying on rental basis.

I was givenmy address to the Sundirect guys and no use please take some action on the sundirect distributors and get resolve this issue ASAP please....
Mobile:[protected]

Address:

Somasekhar M
c/o Mohammad,
Padannattu House,
DeshMukh Road,
Opp Kudikaatambalam Temple,
Thrikkakara (po)
NGO Quarters
Kakkanad,
Cochin-682021