sunflame glass top burst into pieces
I have purchased sunflame crystal gas 4 burners glasstop on 16th of December 2010 from its authorised Dealer Shri Bala Ji Kitchenware in Bhogal. As my colleague was all full of praises for this particular model, so without giving a second thought I purchased this model. Just after three days while cooking on 20th of December 2010, the glasstop burst into pieces while cooking and i sustained minor injuries.
I was scared and so my was daughter who had started shivering seeing all this.The whole night I could not sleep as I just kept thinking about how the glass was flying everywhere in the kitchen.
I am just waiting for the Dealer's shop to open up and I am so scared of using this gas again for cooking. i fail to understand this as glass top burst while cooking and cooking is normal activity nothing was dropped on it.
I was looking for the Customer Care, when I got to know that is a genuine problem in this product.there are a number of complaints on internet regarding this. may be glass tops are not suitable for cooking or may be it is not heat resistant.
i think a big company like sunflame should address genuine compaints of their consumers and fix the problems free of cost under warranty.i will post the outcome of this compalint.
Would really appreciate if one the Technicians give a visit to my place and replace the glass ASAP as I am left with absolutely no gas stove also and moreover when I am using it again, the remaining glass is also breaking up.