Sunflame Crystal 4 Burner Glass Top — sunflame glass top burst into pieces
I purchsed sunflame crystal gas 4 burners glasstop in may 2010 from big bazar sahara mall gurgaon. i selected this model for easy cleaning and excellent looks. on 7th december 2010, the glasstop burst into pieces while cooking and i sustained minor injuries. i compained to big bazar and sunflame customer service on 8th december and spoke with Lata. a service tech from goodwill service centre inspected the item on 11th december and stated that company will charge for replacing glass top even if under warranty. i fail to understand this as glass top burst while cooking and cooking is normal activity nothing was dropped on it. there are a number of complaints on internet regarding this. may be glass tops are not suitable for cooking or may be it is not heat resistant.
i had been using sunflame products for number of years without any problem.
i think a big company like sunflame should address genuine compaints of their consumers and fix the problems free of cost under warranty.i will post the outcome of this compalint.
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