[Resolved]  Syndicate Bank — Account statements are not provided

I have a bank account in syandicate bank ( K.R. College branch, Mathura). whenever i go and ask for an account statment, they do not provide it which as a customer i can ask anytime. whenever i go and ask for the same they say that server is down, every time their PCs dont work, there is no timely entry in pass books. i also took an educational loan from the bank which i want to pay fully now, but again they and not giving me any statment showing status of my loan account as on date. they tell verbally only which wont work.

Please help me.