[Resolved] T24 Mobile — internet | |||
internet is not working please help Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear customer,
Just a reminder that we haven't received a response from you.
Regards,
Priya
Future Group Care
Just a reminder that we haven't received a response from you.
Regards,
Priya
Future Group Care
my internet is working very slow for 100 days plz help us
Dear sir,
my
My mobile no is [protected] and my complain is my Internet connection is not working from 09/09/2014 on the same day i have recharge the pack of 500 mb for two month pack for rs.100/= .
from last 33 days i am continuously talking to customer care every time they are telling that it will start in some time . After repeated complains i have lodged a complain also, after which i have received a call from your end and your officer told me that Internet is closed from end only and it will be shorted out in next 24 hours . This complain i have done before 10 days back and after that also it has been not started after which on 08/09/2014 again i have complain for the same now your executive told to wait for another 48 hours and given me complain no-PNR[protected]. But till date this case has not been resolved and when ever i call to customer care they told to do manual setting.
Now for your kind information from 09/08/2014 to 12/09/2014 i have done this setting for 30/40 times i have switched off and switched on my mobile every time as well in your retail counter in big bazar also they checked and told that my setting is ok and ask me to talk to customer care .
So now please tell me that another how many months i have to wait for restart the internet connection. also you are requested to revalid my date from which you start the connection, already my 1month pack is over and started for next month, as i dont have any problem in my mobile this is stop from your end please clarify the above matter immediately other wise i will move to consemer forum. my alternate mobile no is [protected]
my
My mobile no is [protected] and my complain is my Internet connection is not working from 09/09/2014 on the same day i have recharge the pack of 500 mb for two month pack for rs.100/= .
from last 33 days i am continuously talking to customer care every time they are telling that it will start in some time . After repeated complains i have lodged a complain also, after which i have received a call from your end and your officer told me that Internet is closed from end only and it will be shorted out in next 24 hours . This complain i have done before 10 days back and after that also it has been not started after which on 08/09/2014 again i have complain for the same now your executive told to wait for another 48 hours and given me complain no-PNR[protected]. But till date this case has not been resolved and when ever i call to customer care they told to do manual setting.
Now for your kind information from 09/08/2014 to 12/09/2014 i have done this setting for 30/40 times i have switched off and switched on my mobile every time as well in your retail counter in big bazar also they checked and told that my setting is ok and ask me to talk to customer care .
So now please tell me that another how many months i have to wait for restart the internet connection. also you are requested to revalid my date from which you start the connection, already my 1month pack is over and started for next month, as i dont have any problem in my mobile this is stop from your end please clarify the above matter immediately other wise i will move to consemer forum. my alternate mobile no is [protected]
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Ajay Kumar, 9th Floor, Tower - C, 247 Park LBS Marg, Vikhroli (W), Mumbai, Maharashtra, India - 400083
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Hi, I am Priya from Future Group. We would require a few details in order to assist you. Please write to [protected]@futuregroup.in with your contact details, invoice details, details of the store you got the SIM from and the reference number 2863. We will be able to assist you better with these details.
Regards,
Priya,
Future Group Care