Tamil Nadu State Transport Corporation [TNSTC] Complaints & Reviews

Hi,
Right now manual booking only available in Karur for SETC. If online booking is introduced, it'll be very helpful for SETC passengers. So that we can book from Chennai or Bangalore, etc. We can book from other places too.

Also, one more request. In Karur SETC booking counter, ticket resevation person is not available on all times. As his home is near by bus stand, he used to go home in office timings too and so we need to stand in the reservation counter for more than 1 hour. Please take necessary action on this. It'll be very helpful. Because for the purpose of booking tickets, our parents leaving their work and coming for reservation counter. Hardly it will take 1 hour to reach karur bus stand from my native, so totally 3-4 hours they are spending and also they lost salary for that 4 hours. If we ask means, they are replying us very irresponsibly. If you introduce online booking, so that we can book from Chennai, Bangalore, etc.. Our parents also no need to wait in queue for long time.

I request you to consider it in high priority.

Thanks,
Priya

Respected Sir,
i would like to highlight the bad experience i had from the night enquiry counter staff member AT SETC PONDICHERRY OFFICE AT 10PM IN THE NIGHT ON[protected]THURSDAY). I HAD BOOKED MY TICKET FOR NIGHT 9.45 PM(1/7/2010) SETC UD LUXURY BUS TO COIMBATORE. SO EVEN AFTER 10 PM ON NOT SEEING THE BUS AT THE STATION I ENQUIRED WITH THE ENQIRY COUNTER PERSON. HE SHOUTED AT ME SAYING THAT CANT U SEE WHEN BUS COMES. I POLITELY ASKED HIM WHY BUS HAS NOT COME HE BEHAVED INDIFFERENTLY. BUS WILL COME THEN U CAN BOARD NOT EVEN AN APOLOGY FOR BUS BEING LATE OR ANY CLARIFICATION. SO MY FRIEND ASKED HIM WHY UR SO IRRESPONSIBILE. HIS REPLY WAS I AM A GOVT, SERVANT I[censored] WANT U GO AND COMPLAIN ANY WHERE U LIKE I DONT CARE. FINALLY ON SEEING THE CROWD AND HEATED WORDS A PONDICHERRY POLICE MEN CAME AND PACIFIED US HE GOT US INFORMATION THAT BUS WILL COME AT 10.15PM. I REGRET TO SAY THAT SUCH USELESS ARROGANT STAFF SHOULD BE REPLACED FROM ENQIRY COUNTER
THAT TOO AT NIGHT TIMES . THESE PEOPLE ARE A DISGRACE TO SETC.

Tickets of the Chenganacherry- Chennai SETC bus are sold in black market.

Since there are no reservation facilities for this bus, only seat reservation coupons are issued 45 minutes before departure of the bus. It is mentioned that only 2 coupens per person will be issued.

Yesterday 27th May 2010, I stood in the queue at the counter by 1.55 pm for the bus (TN 01 N 8103) which departs at 3.pm. The counter was opened at 2.40 pm and coupons were issued to only 5 persons and it was declared that the seats are full. Neither the conductor nor the drivers issued the coupons. It was another person wearing a ‘lungi’ and a shirt, issued it. As per the number of coupons issued the passengers should not be more than 10 in this 35 seater bus. But the bus was full and many passengers were turned away. Later this ‘lungi’ clad man told me that one passenger has not come and he can spare that seat to me for a consideration.
How can a person who has taken the coupon hardly 20 minutes back cannot turn up?. This clearly shows that that the coupons were sold earlier.

Another matter of corruption is that in the display board the amount of seat reservation coupon is purposefully erased.

Why can’t SETC start reservation for this bus?

It is high time that SETC look into this issue and find a solution to curb this corruption.

Biju George
27, VGP pon nagar
Sembakkom , Chennai -73

Sir,
This is manoj from coimbatore.I sent this complaint regarding of non stopping of bus(route no-56)
Bus-56,is plying from ganthipuram to poluvampatti,via thondamuthur.On june 10 i show my hand to stop the bus at park gate stop at morning 5am.But the bus havent stopped.Even the bus driver listned me.But he concentrate only to drive the bus.
So i request you take a proper action on this complaint.This is the 1st bus...

Sir,

Today (07/06/2010) I have travelled from Trichy to Salem in the TNSTC bus. Bus no.TN45 3009. Bus started
from trichy at 8.55 AM and reached Salem by 12.50 PM. Actually, this is Express and PP bus. They are charged extra money and they took nearly 4 hours to reach salem. All other private buses taking only 3 and half hours and they are charging normal fare. But TNSTC charging extra amount and taking nearly half an hour more.... and driver and conductors using bad words if you enquire about the delay. They ask us who told to get in TNSTC bus.
That is why the people are not preferring Govt. buses.

Another beauty is, I travelled the bus bearing No. TN 45 3009 and bus number printed in ticket is TN45 N 1875. HOW IS THIS GOVT ORGANISATION WORKING ??????????????

Funny.

Conductor refused to stop the bus in "Irungattukotai" bus stop. But he has given tiket in the name of "Irungattukotai". He asked me to step down in toll gate speed Braker (which is before "Irungattukotai"). He said "Time delay" as the reason for non-stoppage.

Bus No: TN72N1335
Tiket No: 074264 dt.31/05/2010 06:04:46 am
RT No: K139

I am coming from vellore to irungattukotai once in a week. But every time i have to request the conductor to stop the bus in irrugattukotai inspite of bus stage is available. Most of them will not stop in bus stop. Due to the above, i have to suffer "Additional transportation for Auto fare" and time delay.

Will concern personal take action to regulatize these kind of passanger disturbance? If so, Thanks in advance.

Sir,

I booked 3 tickets from Tirupathi to Madurai thru State Express Transport Corporation AC bus (7.20 pm) for me, and my parents on last friday (20th May). My seat did not have push back facility when asked about it to the Conductor, he said the spring was not working and got damaged by a passenger with a smart smile. And the AC is also not properly working and the answer from him is do not expect more than this.

For a AC bus, there is no blanket or water bottle given. And standing passengers were taken from Vellore to Madurai (even 2 ladies allowed in the cabin of the Driver). As the AC is already not in full flow and the capacity of the bus is more than that of allowed it was very congested within the bus.

I am deeply disappointed with the service.

Respected Sir,

On 10th May’10, when I was traveling (unreserved) from Kovilpetti to Hosur by SETC TN-01 N7746, front seat allotted (near driver seat) for me by driver cum conductor. Bus has breakdown at beside Tirumangalam and corrected within one hour. After that I had known that the above person for sleeping purpose only occupied two seats. Already one seat eligible for them hence I went to ask them with soft but they had not agreed hence I had seated on the same (one seat) suddenly they had stopped the bus and instructed to all like “If he will not get up from this seat, we will not take the vehicle” immediately one or two person (selfish) were argument with me regarding already bus one hour late so they were thinking again it will take so many time based on that I thought no one will suffer by me hence immediately leave from the seat and went to the earlier seat with fatigue.

My bus ticket #21705 – Rs.200, #19116 –Rs.70, #06648 –Rs.5.

If you will take necessary action, not only me every one will satisfaction with hope full in our road transport corporation.
Thanking U!
With regards,
S.Iyappan

I am one who keeps on travelling as my proffesion is as so . I regulary travel on TNSTC ( tamil nadu state transport corporation ) a government of tamilnadu undertaking SETC ( state express transport corporation) most of the long running buses stop only on certain MOTELS where the standard of food is not up to the mark whereas they charge Rs 45 /- for limited meals and the mineral water they sell do not have an expiry date at all the rates...

I had possibly THE worst experience of my life with SETC service on 30th April/1st May.

I had reserved a ticket on route no.:794UD (from Chennai to Trivandrum), at 9pm on 30th April..
The Corporation claims the journey to be of 17 Hours.

The Bus did not leave the CMBT terminus till 9:30pm on 30th.
I reached the destination at 5pm on 1st May, instead of 2pm, as claimed.

THREE hours extra???
Whatever for???

There had been a LOT I had planned for that trip.. ALL of which got canceled just because of this single abysmally stupid event.
Not happy with this at all.
Having said all this doesn't rid me of all the disgust I've developed.. I'll never be able to completely vent it out.
But, am here because I don't want all this to go unnoticed.

Passengers have enough to deal with, notwithstanding such uncanny and erratic activities.
Hope the authorities wake & wise up to understand this and keep a check on it.
That would be a request.

This was my first trip to Kerala. And am SURE that it would be my last by the SETC, no matter where my destination.
Enough anxiety and grievance to last for a lifetime.

Hi
I have been using public transportation for more than 4 years from Bangalore, Chennai & Pondicherry. The worst transport service ever seen is TNSTC/SETC.
1. TNSTC has different category of buses like normal & express buses and there is a difference in charge accordingly. But both the buses have a speed limit set in the buses. There is no difference in journey time.
(I personally asked one of the conductors when travelling in Express bus he said though the bus manufacturers insist not to have any kind speed limit set as the buses reaches concern depot first thing is to setup speed limit for buses. If the bus drivers are not able to control the mileage then they will be sent to training) they are not ready to drive faster as it might be a black mark in their carrier.
My point why do you want to pay extra for travelling in a express bus and gain nothing.
Journey time between Chennai to Pondicherry is always 4.00 hrs for past 5-6 years which has never improved.
2. SETC bus drivers do not have the courtesy to speak properly/patiently if you ask them some question like when it’s going to reach or route they always shout at you.
3. SETC always stays behind when compared to any other state transport corporation
• Online reservation.
• Volvo service/Air conditioned bus service.
• Hospitality.
4. Volvo buses which are operated between Chennai – Villupuram, Pondicherry has the worst seating. Those buses are suitable only for local transport.
Because of all this things people do not prefer SETC/TNSTC

Tamilnadu government should also have this department as a leading role model for other states. Tamil Nadu govt has failed to do it

Regards
Dev

Bus conductor mis behaves with the passenger.

it was vizupuram controlled bus Red colored hosur to chennai,bus no 303 starts. it was around 10:30 night on friday 10 th april. Conductor refused to take passengers of vellore. he wanted only chennai passengers,
i asked him WILL IT STOP AT VELLORE, HE SAID NO. BUT IN THE NAME PLATE IT WAS WRITTEN, IT WILL GO VIA VELLORE TO CHENNAI. I again insisted him but he started abusing me and he was dare enough to say note this bus no and lodge a complaint against him.

i made a complaint at the hosur depot, they said it under vizupuram control, they are always like this.
even depot checking ispector was unhappy about vizupuram transport controlled buses.

i myself facing this misbehaviourin attitude with vizupuram bus conductors many times.
is really Vizupuram transport corporation gives this much liberty to the bus conductors?
are they only concerned about the collection money?

i have already lodged a complaint for the same. now i am going to RTI act and wanted to know about the actions they have taken.

i would require progress for this complaint also.
i am ready to attend any calls to my mobile regarding this complaint

Regards,
Venkat
[protected]

Hi

I travel from Tiruvallur to Chennai everyday to office, I come by Tamil Nadu State Transport corporation. Today I travelled by a bus from Tirupathi to Chennai (bus number 201). The bus came near the Koyambedu bus stop and the driver stopped the bus before it entered the station. For 15 mins it was standing at the same place, when asked y is it, he told the conductor went to buy the breakfast for them. This happens regularly, the buses come near the koyambedu bus stop and they go for breakfast and come after 10 or 15 mins.

Can action be taken on this, please let me know.

Regards

Saravana Kumar

Hi All,

Today Morning i ll travel by bike from chengalpattu to santhome (6:30 onwards) in the time near to Vandalur, one of the SETC bus driver will drive the very poor condition, he will beet me by two time and the driver is using the bad word to me.


Kindly take the action to the driver.

Route No :- 198 UD
Bus No :- TN01-N-4865

Regards,
Rajesh.S

lack of bus services from kanchipuram to chennai during full & No moon day, since diverting all buses towars tiruvanamali & malmalaiyanur as special service. for example: on 15 march from 6.30 to 7.30 not even a single bus to chennai in all different routes(76b, 76c, 79). Only MTC 576 & Vellore depot 276 or 130 available with huge rush.
people are facing more dificulties, please take necessary action.

Thankyou in advance

I am Ram Kumar Maity. I work at Indira Gandhi Center for Atomic Research at Kalpakkam. I am a resident of Pondicherry and travel by TNSTC every Sunday evening from Pondicherry to Kalpakkam via ECR. However every Sunday evening all the buses are reserved for Chennai passengers, forcing all the passengers travelling to places like Kalpakkam, Mahabalipuram etc. to travel standing in buses. I find this grossly unfair as there are no other buses other than Pondicherry Chennai buses to make these journeys. Therefore either there should be some buses earmarked for carrying passengers to intermediate destinations on ECR or there should be a quota in each bus for such passengers.

Dear sir,
I would like to log a complaint against the conductor on the TNSTC bus from Salem to Chennai on 21st Feb 2010 night.
Even though I asked specifically for a ticket to Tambaram, he gave me a ticket to Chennai which costs RS.9 extra. When asked why, he just said 'appadi thaan' meaning 'thats the way it is'.

The reason I want to log this complaint is not because I can not afford the RS.9, but there are a lot of people (for example my parents who do farming near Mettur) strive very hard even to earn 1 ruppee and even if government employees take away the money like this, where is honesty and justice?

The bus number is Salem 0878. My ticket number is AJ61658 (issued at 21:00:02 hours on 21/02/2010 from SALEM to CHENNAI). I did not notice the conductor's name, but he wears a spectacles and is a middle aged man.

I would like to know if this is acceptable.

Thank you,
Prabhu T
[protected]

Hi,

I was travelling from Villupuram to Chennai in my car on 14 Feb 2010. I started at villupuram by 5:10 Pm and reached Vikrivandi Toll Plaza at around 5:30 PM. When i was to enter one of the way to the counter a TNSTC Bus (TN 32 - 2871) Side No. 19/VPM, Thittakudi to Chennai bound, crossed on my way suddenly without any horn or signal and entered in my way to counter. I have to apply my brakes at full swing to stop my car. That driver does not mind the speed breaker also. He is not aware that he is responsible for the life of all the passengers throught the journey. This negligence and carelessness of the driver irritated me, even the executives at the toll plaza was shouting at him. But that Driver was cool and said in tamil "Naan appadithaan ootuven" (meaning: I will drive like that ony!!!!). After that i noted the number and made a complaint with the Time Keeper at Thindivanam. I was willing to give a written complaint but the time keeper was refused to get that and promised me that he will take necessary action against the driver.

I dont know what action he took? but I would like to bring this rash driving and negligence of the driver to the following persons:
1. The Managing Director , TNSTC Villupuram
2. The Branch Manager, TNSTC Thitakkudi

An humble request to the drivers of public transport: DONT PLAY WITH THE LIFE OF PASSENGERS ON BOARD AND OTHERS ON ROAD!!!!!!


Will TNSTC take action????? or they going to support these kind of drivers??????


RAJINITH
CHENNAI - 600 040
Mob: [protected]

we have booked a bus ticket from tuticorin to chennai. The bus was scheduled to start at 620 pm. Due to some reasons there has been a delay in the schedule, however other buses on the same route are on time. It has not occurred to the corporation to intimate relevant passengers neither reallocate any other bus for these passengers. No one is taking responsibility for this. It is high time they change this attitude towards consumers.

My son, who is a first year college student, was travelling from Walajapet to Kancheepuram by Tamilnadu State Transport Corporation bus (Route No.156; TN 23 N 1789) on 08 Feb. 2010. He boarded the bus at Walajapet, but took a five minutes time to ask for a ticket (Ticket No.027832 with RT No 501). Though he asked for the ticket, he himself voluntarily, the conductor abused him vulgarly and shouted at him using bad language for the delay. Though he expressed sorry and requested him not to use bad language, he continued it for some time. During the travel when he asked some details from the driver, he also joined the abuse.
Who gave them the right to use bad language and abuse badly for the mistake he did inadvertently? Is this the way for the public servants to behave like this to the younger generation? This kind of attitude and approach by the crew towards the growing young generation is totally wrong in my opinion and it is also much harmful to the society indirectly in general.
My son was offended by this very much and wanted to know the way to express his anger towards their behavior. May I request the authorities concerned to take note and do the needful to provide facilities to express their grievances to ventilate and also to train their crew appropriately to deal with the passenger.