Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 1%
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522
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

Webpage:
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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
160
100

Customer satisfaction rating
1%
Complaints
522
Pending
0
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (114)

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Gujarat State Road Transport Corporation [GSRTC] Customer Care related pictures (114)

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] — Dabhol Vijapur Bus speed related

 patel.anr on Dec 3, 2016
Dear sir,
In this regard S. T issued circular about bus speed related long route bus speed 80/KM. but it is not implemented in Himatnagar division Vijapur st depot. Said bus Vijapur Dabhi Vijapur bus running speed only 60/KM and peas anger suffered long time taken. I m frequently traveled Vijapur Baroda Vijapur. It is requested to u pl. needful.
Thanks and regard.
Arvind patel.
Mob. 9909940586...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Bus not arrived at Zadeshwar X on 02.12.2016

 Vandit Anilbhai sanghvi on Dec 2, 2016
Surat-Nehrunagar Volvo, schedule arrival time at 8.40 p.m. at Zadeshwar X, Bharuch has not arrived at the stop. We have booked two tickets no. 23 & 24 on the bus, but could not able to travel despite having valid tickets.

Please refund us the amount in my CC from where I have paid the amount.

Pl. Do the needful.

Amit Sanghvi
Passenger on Surat - Ahmadabad volvo...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Stop the bus root

 Nilesh Maheshvariya on Dec 2, 2016
બસનો એક મુસાફર અરજ છે કે, ...
૫ાંચબત્‍તી થી મહંમદ૫ુરા વચ્‍ચે ના વિસ્‍તારમાં દરરોજ ટ્રાફીક જામ સર્જાય છે. જેથી ઘણો સમય બગડે છે. અને જંબુસરથી અાવતી બસો ૫ાંચબત્તીથી વિદ્યાર્થી ૫ાસ જગ્‍યા રોકીને અાવતા હોઇ જે અન્‍ય મુસારફોને ૫૬ જગ્‍યા...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Gujarat State Road Transport Corporation [GSRTC] — Ticket booking available for a cancelled bus

 Shruti Gandhi on Dec 1, 2016
I had booked a ticket for trip from Ahmedabad to jetpur, for 1/12/2016 1:55 PM however when I enquired after waiting long for the bus, I was informed that the bus route has been cancelled few days before... Why is it that it is still available for booking on the website when actually there is no actual bus to board at that time..I have wasted 2.5 hrs waiting for another bus to reach my destination.. Total waste of time..no value for our time..I would like it to be investigated and full refund of the ticket cost for this inconvenience and waste if time......
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Refund refund of my ticket

 Mit Bhanvadiya on Dec 1, 2016
I reserved online ticket from e-gsrtc online booking.my ticket did not confirm but payment of my ticket cut from my bank account.so please refund my money as soon as possible in my bank account.my transaction id : S19335893 .
Transaction description : PGDR/GUJARAT STATE ROAD TRA / 30-11-2016 21:47:03/S
My bus route is BARODA CENTRAL TO MORBI NEW
My mobile number is 9427082619...
Complaint comments  Read comments Complaint category Banks

Gujarat State Road Transport Corporation [GSRTC] — Bringing to your notice about behaviour of some staff member

 Pratik Divya Sailor on Nov 30, 2016
Respected sir/mam,

I am not complaining but bringing something to your notice as I am not sure about it.

I far as I know Urinating is free in almost all toilets at GSRTC STATION, be it any station (They only charge people for Latrine/Privy) but this guys (I don't know his name) was collecting charge for Urinating too... I am talking about Ahmedabad Central Bus Station which has more than 4 to 5 Toilets... on 27th December he is on duty at toilet which is just near plat form no 24 ... which is man's solely Toilet ... he was wearing some Parrot Green Shirt ... I am just...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Rajkot-jamnagar bus route

 bhupat bambhava on Nov 28, 2016
Hi sir...

Myself bhupat bharvad.
Me and my village friends (15 person) having a problem of morning bus route (rajkot-jamnagar local bus) time approaching falla village is 7:10am.. and this bus not coming last 1month and we having a lots problem in going school and job... because we having pass of local bus...

And... the other bus route contains 1hour gap earlier 7am and other are coming after 7:30... please do needful specially between 7 - 7:30am.

Do needful...
Your sincerely,
Ek nagrik...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Inconvenience given by conductor to old people and misguide

 Neobadani on Nov 27, 2016
I'm Nirav badani travelling in mangrol - Bhavnagar gsrtc bus. My bus arrived rajula around 4.25 pm and it was noted that there was one tire got punctured. So that bus went to service station and we were advised to get another bus by giving that breakdown receipt to that conductor if we could get another bus before this bus got back to busstand. After that all we got another bus ( jafrabad - Bhavnagar). And bus just left the station at 5'o clock and conductor saw that mangrol - Bhavnagar bus was coming back so he forced all of us to get down the bus and leave as per the law.

As per...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — 5% discount on online booking

 Sanjay Moya on Nov 24, 2016
Dear Sir,
I had booked 2 seats for 2 senior citizens from Jetpur to Mundra on 24th November 2016 online from gsrtc official website.
I didn't get 5% discount on this ticket.
I didn't get discount for senior citizen ticket.

Gujarat government has already announced 5% discount during the period of 500 and 1000 rupees not issue. I want my total discount amount in account.

My mobile no 7874554999
My email id: sanmoy11@gmail.com

Please refer below attached my online ticket detail.

I am awaiting for your early and...
Complaint comments  Read comments Complaint category Public Transportation

GSRTC — GSRTC Bus has not comes on Pickup point. [Resolved]

 Nayan D on Nov 23, 2016
Dear Sir,
I am attaching herewith the e-ticket as PDF copy for your reference and further process.
My self NS Prajapati. I am a regular Passenger of GSRTC.
I have booked my ticket along with my family (4 Person) through GSRTC Website on 28-10-2016 for travelling from Zadeshwar X to Lunawada on 29-10-2016 on the occasion of Diwali.
Driver avoided to come Zadeshwar Pickup Point and went directly through Over Bridge and I was waiting in the Pickup point up to 2 Hrs.

The said Bus time was 10:20 AM. I came there at 9:30 AM and was waiting at Pickup Point up...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [GSRTC] — Taking advantage of Public Toilets

 Tariqkhan94 on Nov 23, 2016
The workers of public toilet of Ahmedabad gsrtc gita mandir station takes 10 rupees as a charge, while outside it is written only one rupee. It is a serious issue as they are taking 9 rupees more, that is almost 90% extra. I asked them that it is written only 1 rupee, in reply I was pushed out rudely. Please take some serious action against it, though it looks small but do the math, how much black money are they earning in the name of service!...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Gujarat State Road Transport Corporation [GSRTC] — Parking charge at ahmedabad central bus station (geeta mandir)

 Switoo on Nov 22, 2016
Today I parked my vehicle at Ahmedabad central bus depot's paid parking, where the person in charge(Mr.Dadabhai) charged 10rs for 12hrs. parking..After parking the vehicle when I saw the receipt, I found that there is 6rs charge mentioned in it for 12hrs.. I asked to that person for the reason for extra charging of 4rs, He replied that GSRTC having excess stock of old receipt books of 6rs. mentioned in it but the charge is revised to 10rs.??and to avoid stationery loss of GSRTC he is using old one book..
- How it possible with organization like GSRTC??
- Who aproved this contractor??...Is...
Complaint comments  Read comments Complaint category Unauthorized charges

Gujarat State Road Transport Corporation [GSRTC] — Running very slow and take unnecessary holt

 Bhav Matraniya on Nov 22, 2016
Bus is running very slow. You Gsrtc people don't have value of time. In the online portal, Time time of reaching at vapi is 9. 25 pm and conductor said that it will take 11.00. Or 12. 00 o' clock. I am traveling in bus Ahmedabad to Poladpur. Right now bus reach at Ankleswar. I didn't get it how bus takes more than 10 hour journey time in just 376 km. Let me clear that Bharuch has no traffic today. In a bus, there is not mention bus number. Rules are that number should be mention in auto also. Than why it is not mention in bus. Second thing is suggestion box is just show peace. Box has no lock....
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — We not got our money back of ticket cencelled

 Nayan Chinoy on Nov 21, 2016
Hello!

My daughter khushbu chinoy have booked ticket online from ahmedabad nehrunagar to vadodara bus depo with return trip two times on 19th november 2016 between 8:30 to 9:30. Money is also deducted from hdfc bank a/c both d times (Rs.400+ 400) but didn't get confirmation sms or email and tickets didn't get booked even though payment success msg appeared both d times.

What should we have to do to get our money back?...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Not taking 500 rs.. Note for conductor

 Niks6363 on Nov 20, 2016
Sir i m travelling rajkot to chotila @rajkot depo.. I have only 500 rs. Note and i purchase 3 tickits worth rs.90.. But bus conductor not taking my 500 rs. Note and he told me 500 rs. Not allowed in bus.. And now i borrow 100 rs.. For other person. My family are now mentally disturb... So plz take immediate action against bus conductor.. Bus departure time is 8.45 am at rajkot depo.. If anu query plz. Call me..93765 90999......
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Toilet charge higher as per 1 Rs

 Parikshit Pokar on Nov 19, 2016
Dear sir,

I am not happy GSRTC of Ahemdabad Swachata Abhiyan.
Blow General class people used toilet for not entertainment but it's daily requirement. But Employee are taking 10 & 20 Rs for used toilet. And there is only 1 Rs charge for used toilet as GSRTC Curculler and board fixed at toilet.
We argue to toilet gaurd but not given permission.
So stopped corruption and make healthy environment for people.
I am awaiting your reply.
Do need full.
Regard.
Parikshit pokar...
Complaint comments  Read comments [2]Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Against current gsrtc driver no. 145 gandhinagar depot (pdpu bus driver)

 Pradip.hbt13 on Nov 19, 2016
Dear sir,

First thanks to gandhinagar depot manager for continuously supporting us. On the behalf of all student who are travelling regularly in pdpu bus, i would like to complaint that pdpu bus drive (Driver no. 145) is not a serious person because after continuous order from manager he is not following his order and taking decision himself.

Actual route of pdpu bus is as follow:
Morning 9 am pathika to pdpu
Evening 3:30 pm pathika to pdpu
4:15 pm pdpu to geb (And return)
5:30 pm pdpu to pathika

These three trips are arranged...
Complaint comments  Read comments [1]Complaint category Universities

Gujarat State Road Transport Corporation [GSRTC] — Eregular bus

 shivam227143 on Nov 16, 2016
Respected sir,
My name is Yogesh M patel. I am regular passenger of your bus.but some time I feel uncomfortable because the bus was not come regular.
In Gujarat any function or any govt. Function on you are every time cancel bus of Kalupur we are so uncomfortable for this.
My bus route is DSP - gh6- pathika - civil- Kalupur.
It's so eregular bus...so please take some action
And last 4/11/2016 to 15/11/2016 this days between bus was not come.so we have attend so much problem. Please take some action
Your faithfully regular passenger
Yogesh M....
Complaint comments  Read comments [2]Complaint category Business & Finances

Gujarat State Road Transport Corporation [GSRTC] — Not getting refund

 Rathod Hardip on Nov 15, 2016
Respected Sir,

I booked ticket from surat to bhuj on 7th November 2016 but after cancellation I can't get refund of Rs.259/- even today is 15th of November

So I kindly request you to credit refund to my account

Please look at this

** GSRTC m-Ticket Cancellation ** Your seat Cancellation confirmed as below : JnyDate :08/11/2016, TripCode :1100VLDBHJSLP30, PNRno :G13673623, SeatNo(s) :9, Amt Refunded:Rs. : 259.00....
Complaint comments  Read comments Complaint category Employers

Gujarat State Road Transport Corporation [GSRTC] — Cancellation of bus third time in week

 Manharparmar on Nov 15, 2016
Since last more than a week, amreli to dhasa jn via damnagar bus is cancled third time
As for the infrmation this is the last bus for damnagar. More than 30 person in a day travelled in the same bus. But beaause of the busses scheduled we are not able go back home without this bus. We are also not infomed about the cancletion. So action immideatlly...
Complaint comments  Read comments Complaint category Government Organizations

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