Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 1%
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448
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
1%
Complaints
448
Pending
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (91)

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Gujarat State Road Transport Corporation [GSRTC] Customer Care related pictures (91)

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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GSRTC — Setting of money with private transportation

 Paresh Chauhan 07 on Aug 21, 2016
As there are are direct connection between ahmedabad central bus stand and private transportation. Trip code 1445abdtljexp51 did not come on 21/08/2016. Always few buses gsrtc not come. So pessengers have to go through private buses. Private bus persons are marketing and forcing the pessengers in ahmedabad bus stand openly. Private transport peoples are not allowed to enter in central bus stand, but some person have setting with private transportation. So they openly take pessengers from bus stand and do marketing of private transportation. Many people have reservation but due to setting with private...
Complaint comments  Read comments [2]Complaint category Travel Agents

Gujarat State Road Transport Corporation [GSRTC] — Refund because bus didn't came

 jaimin_d_p on Aug 18, 2016
I booked the ticket of GSRTC sleeper bus Ahwa- Gandhinagar on 17/08/2016 from Ankleshwar to Gandhinagar online. I got the message from GSRTC that the bus will come to the Ankleshwar Station at 23:15 that day. I reached there and waited for the bus, but the bus didn't came. I waited till 00:05 of 18/08/2016 and then called the surat bus enquiry to know about the bus . The contact person told that the bus has not reached surat station and it was not the sleeper bus coming that day but the regular one, but i have booked for the sleeper bus siiting and its not fair. As it was urgent to go to my destination,...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — I booked my ticket online but st bus not stopped at my station

 Krupa Dhiren Rathod on Aug 17, 2016
Hiii my name is mukesh rathod and i booked my ticket online from ahmedabad to surat. But there wasn't stop st bus on my station. So please help me to refund my payment because there was no any fault of mine. I stood at station before 1 hour of bus time nd bus also came but not stopped at station. The. What is the meaning of boom online ticket on grstc. It's totally west of time nd west of money because i lost my money of this ticket nd i have to buy new ticket of another bus. So please refund my payment...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Dangerous driving

 tarangsachdev on Aug 16, 2016
This is regarding driver
Bus no is gj-18-z0848 from dahod to mundra.
Driver was driving the bus very dangerously.
It's nearly an accident in between dakor and ahmedabad. I don't know that area.
Date:15-august-2016
On that day accident not happened. But it will 100 % chance for the accident if the driver will be same.
In ahmedabad, the driver is driving the bus in wrong side even the driving line is good.
Event the driver was driving the bus in brts corridor....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — About bus speed

 ER Mehul Patel on Aug 15, 2016
I, Patel Mehul travelling through bus name VISNAGAR to SURAT bus no- 1341. It is running very slow like a local bus so i am facing trouble because of i am travelling with my grand father and he is very ill. And many other passengers are also facing trouble. So remove this problem in this bus immediately as much as possible Otherwise i will complain in customer care......
Complaint comments  Read comments [1]Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Volvo bus

 himalaya_tony on Aug 13, 2016
I have travelled many times in ST volvo buses on ahmedabad-surat route and ahmedabad-vadodara route. Wifi speed of the buses are so poor that sometimes we can't load even whatsapp messages. People are spending double money travelling in Volvo because of service it provides. As there are around 50 passengers in a bus, wifi speed should be high enough so that everyone can use it properly.

Please take this into consideration and increase the wifi speed....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Bus improper service

 Anita Mangukiya on Aug 13, 2016
Respected sir/Ma'm,

I am Anita. On date 13/8/2016 I was traveling from Rajkot to Bhavnagar in bus no. "GJ 18 Y 7697". It was very disgusting experience. Bus was stoped working near rasdhar, we (passenger) waited more than 1 hour.

We travel in government buses because we believe in our government. But now I have doubt in government loyalty towards work. Bus need maintenance please pay attention towards it. Time is money and even more valuable than money. We more than 50 people wasted our time 1.25 hr×50= 63 hours. There were student, children, working man, woman....
Complaint comments  Read comments Complaint category Education

Gujarat State Road Transport Corporation [GSRTC] — Bus

 mohitjain1998 on Aug 12, 2016
We, some students of SSASIT College near kapodara have problem related to buses. Majority of local buses go from overbrigde near our college. So we are unable to catch them. And some buses dont stop even if we call them.
We have bus pass and then due to the buses go from overbridge, our money for pass goes in vain and we are also very late to rach our home. After waiting for atleast half an hour, we get the bus .
Please resolve these problems as soon as possible, as we are getting very difficulty to be at our home on time....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Bus is not regular at last few days

 Mayank Patel 99 on Aug 12, 2016
જય હિન્દ.

આથી જનાવવા નું કે પ્રાંતિજ ડેપો ની બસ(વાત્રકકોલોની -બાયડ-અમદાવાદ) ગણ સમય થી બિલકુલ આવતી જ નથી આ બસ માં સવારે રોજ અપ-ડાઉન કરવા વાર બાયડ, ચોઈલા, અને જીતપુર ના થઇ ને લગભગ ૬૦ જના હોય છે. આ બસ બાયડ થી ૭ :૦૦ વાગ્યે ઉપાડવી જોઈએ પણ ગના...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Veraval st bus depot — veraval - talala bus route problem

 Nisha ashra on Aug 12, 2016
Dear sir,

There is a big issue in terms of timings of veraval — talala bus routes in the morning. They run at least half and hour late. Any time bus is cancelled stating there is puncture.

Due to internal issues and moods of your bus staff we are facing a lot of troubles.


You are hence requested to resolve the issue on priority.

Nisha ashra

9825993115

Nishavashra@yahoo.Co.In...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — About bus timing

 dinujoshi8 on Aug 11, 2016
Sir i am a govt employee. Today i e 11-08-2016 i reach bus syop bhavnagar at 8.05am i asked at inquiry counter for mevasa bus he replied that bus will come at 8.30 am. I waited till 8.45 am then asked about bus again he said bus will come at 8.30 am. I said now time is 8.45am then he said bus will come wait. At 9 am i asked about bus again and request him to tell whether bus will come or not. He said he is not sur nor any information so you please go in talaja-ambaji bus valanjipur. Sir if that bus was come at time than i had to pay only 33 rs for bhavnagar to ratanpur. And if he told his unsurity...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Not validating student pass in minibuses.

 Er.Uday on Aug 10, 2016
Respected sir,
I am a student travelling in gstrc buses. I have appropriate document that student pass are valid in minibuses. But some goverment employees (Driver & control point holders) are not validing the student pass and does't let me to sit inside the minibus. So please take some appropriate action against them & provide them proper guidance that student pass are valid in minibus.
Please work on this as soon as possible. I travel about 200km in gsrtc buses in a day. Please do something for this sir....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Buses are not regular from zalod to ahmedabad and misbehave by staff

 pareshmegh on Aug 6, 2016
Every week i have travel from zalod to ahmedabad, i have very bad experience about bus regularity, buses are not available as per time table & more buses are cencelled with out any reason. And staff of zalod depo was not supported and misbehave with pasengers.

Please solve the problems and regularised buses. Whether i have complain in upper level authority....
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Misbehavior of driver

 Chauahn Nirmal on Aug 5, 2016
Sir, my self N B patel deputy engineer GEB.
Bus details- name Limkheda to dhanpur mini bus departure time 10:00 am from Limkheda.
Driver of this bus is not stop godajhar bust stand due to its personal problem.
Many teacher's are attend this bus from Limkheda or other Stand but its behavior is not good.
He was told him 'why r u not seat in bus from Limkheda?
But bus is local .
So why he was told to pepol for seat.
Also he was told him' u r all come in private jeep or bus.
So sir to change this driver for this route.
For gsrtc...
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Less buses on peak hours

 Er Sagar Jobanputra on Aug 3, 2016
I am regular passenger of GSRTC. I am regularly travelling to Rajkot Morbi route. I am not student or pass holder. I am paying full ticket. Very less buses in morning peak hours and evening peak hours.

Please increase buses in Morning and Evening timings and Cut Down buses in Afternoon timings as they are running almost empty.

Regards,
Sagarr Jobanputra...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Low bus frequency for gandhinagar-kalupur

 Shoaib Marfatiya on Jul 30, 2016
Respected Sirs/Madam,

My sons are studying in Diploma in Gov. polytechnic in Gandhinagar and commuting from Kalupur (Ahmedabad) to Gandhinagar daily from morning to evening.

Due to low frequency for this route, they have to leave home very early while they have to wait a lot while returning from Gandhinagar to Kalupur due to the same reason.

According to them, there is not any single bus available in between 12:30 to 2:30 PM if they got early off. There are plenty of such commuters suffering from the same.

Hope you will take the soft approach...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Refund not Initiated

 sagarhj on Jul 29, 2016
I book tickets online (http://www.gsrtc.in/GSRTCOnline/) from UNA to RAJKOT for date 20/07/2016 (PNR:G12743085) and bus was cancel due to DALIT PROTEST in UNA but still refund is not Initiate of that tickets.

My ticket detail is as below:
PNR No. : G12743085
Trip Code : 0515UNARJTEXP51
Date of Journey : 20/07/2016
Total Fare : Rs. 500.00...
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Ticket rate complaint

 Pritesh009 on Jul 29, 2016
Why most of gsrtc bus ticket having ticket rate 96, 194 and all???
Why ticket rate not 80, 90 or 100 like this...??
In most case conductor don't give change. So what about change money???
And no tax for this money. They directly goes to government or conductor its self.
How much money like this comes daily to government may be crore rupees per month. And government says gsrtc not doing benefit. How its possible...?
Why all governments are corrupted.???
Wtf
Nahi sudharega india....
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Change of route of jivaraj park to g, nagar sachivalaya point bus

 A. B.Patel on Jul 15, 2016
Sir,
Change of route of jivaraj park (ahmedabad) to g, nagar sachivalaya point bus from drivein road, sal x road leaving the manav mandir and gurukul stopages unserviced from 13/07/2016.
At least 8 to 10 passengers serving in a psus like director agriculture, chief conservator of forest, commissioner of tribal, gujarat maritime board, police bhavan, bureau& statistics and using this bus point service for their daily up and down travel, have been debarred from this service.
It is pertinent to state that this was the only point bus on drivein road available them to attend the...
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Bus without diesel

 Abhishek patel 69 on Jul 13, 2016
Gj 18 Z 0263- bhadran deesha express bus.

Bus is coming without diesel at bus stand and after picking up passengers it goes to bus depot for filling diesel were no one is available to attend bus requirement.Due to this Bus has wasted our 40 minutes. Both bus driver and conductor were doing chating with depo staff and not even bother for passengers. When we ask them to contact concern person they claims GSRTC has not provided Mobile phones to them.

We experienced very rude behavior from them. Please do needful for your service improvement and provide basic manners to...
Complaint comments  Read comments Complaint category Municipal Corporation

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