Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 1%
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430
COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
1%
Complaints
430
Responses
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (89)

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Gujarat State Road Transport Corporation [GSRTC] Customer Care related pictures (89)

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] — Change of route of jivaraj park to g, nagar sachivalaya point bus

 A. B.Patel on Jul 15, 2016
Sir,
Change of route of jivaraj park (ahmedabad) to g, nagar sachivalaya point bus from drivein road, sal x road leaving the manav mandir and gurukul stopages unserviced from 13/07/2016.
At least 8 to 10 passengers serving in a psus like director agriculture, chief conservator of forest, commissioner of tribal, gujarat maritime board, police bhavan, bureau& statistics and using this bus point service for their daily up and down travel, have been debarred from this service.
It is pertinent to state that this was the only point bus on drivein road available them to attend the...
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Bus without diesel

 Abhishek patel 69 on Jul 13, 2016
Gj 18 Z 0263- bhadran deesha express bus.

Bus is coming without diesel at bus stand and after picking up passengers it goes to bus depot for filling diesel were no one is available to attend bus requirement.Due to this Bus has wasted our 40 minutes. Both bus driver and conductor were doing chating with depo staff and not even bother for passengers. When we ask them to contact concern person they claims GSRTC has not provided Mobile phones to them.

We experienced very rude behavior from them. Please do needful for your service improvement and provide basic manners to...
Complaint comments  Read comments Complaint category Municipal Corporation

Gujarat State Road Transport Corporation [GSRTC] — Bus stop

 Rajumasum on Jul 11, 2016
Recently there is one bus stop is given to kathlal new GEB office opposite shrey hospital. But buses do not stopped at kathlal new GEB office. When we talk about same, then they replied "there is no information is given and there is no any later is given to stop buses at this point from depo.
So many passengers are suffering who wants to go at hospital and geb office. So you are kindly requested to circulate "paripatra" or inform them to stop buses at said location by depo....
Complaint comments  Read comments Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Kalol khambhat bus timing change

 Devendra Solanki on Jul 9, 2016
Dear sir,
We are regularly up and down from ahmedabad to limbasi by gsrtc bus, kalol to khambhat express bus from ahmedabad at 7.15 am daily and i reach limbasi by 8.20 and attend my office before 8.30 which is my reporting time but unfortunately gsrtc has changed the time from 7.15 to 7.45 am schedule of above said bus. Due to this our schedule is disturbed and we all are facing lot of problems.

Further that there is a bus already arranged at around 7.40 am from ranip to khambhat, so both the bus is running parallel from danillimda to khambhat. Due to this the ranip bus is...
Complaint comments  Read comments Complaint category Business & Finances

Gujarat State Road Transport Corporation [GSRTC] — Time delay due to bus conductor error

 Gaurav Derasariya on Jul 9, 2016
We are traveling from Ahmedabad to abu.
PRN: G12748479
DATE : 8/7/2016

We got delayed at Ahmedabad only by 2 hours due to bus conductor mistake in operating ticket machine....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Bus not came on time so seek compensation

 kruast1 on Jul 8, 2016
Dear sir,

It is very disappointing that i travel frequently by bus from bharuch (gnfc depot) to idar. as part of "digital india" we one side boast of our progress but ground reality is very different.

The ticket booked pnr no: g12699475 and g12699492 was of bharuch to idar scheduled on 30/06/2016. the bus is scheduled on 21.30 but as i travel frequently, it comes rarely on this time. mostly it comes at 22.30-23.00. but on this day-30/06/2016. my father and mother waited for the bus till 00.30-01/07/2016 but it didn't come.

One point which is very serious...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Dirty surrounding - driver spitting in bus

 ChiragButala on Jul 8, 2016
Respected sir,

I am travelling in modasa-jamnagar bus from modasa.

I sat in the first row seat just behind the driver.

I saw that driver is chewing pan-masala and he is spiting from the window near him.

But unfortunately 50-60% of his spiting is falling on the driver side door and all the door colour is converted in to red due to his spiting.

This is very irresponsible behaviour of driver when we are tying to follow "swaccha bharat abhiyan" introduced by our honourable pm shree narendra modi and when we all are paying tax...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Refund of money for ticket booked online

 Ami Pro-KaZi on Jul 3, 2016
Sir, I booked 2 tickets online at gsrtc mobile booking portal on 02/07/2016 for travelling on 03/07/2016 from Dakor bus stand to Ahmedabad at 04:30am.I waited till 05:15 am at Dakor but bus did not arrive.So I took another bus where I paid for ticket again. My Pnr no of online booking is G12716924 for amount Rs168/_ please refund my amount as I did not travel for the amount of ticket I paid for.
my online ID:amipro
And my name is Amit Kumar .mobile no 7574841871...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Gujarat State Road Transport Corporation [GSRTC] — Sleeper coach bus not attain in time schedule

 Vinitprajapati on Jul 3, 2016
Bhuj to Ghandhinagar sleeper coach bus on 2/7/2016 has not proper time schedule.

It time is 22:55 pm but not still attain this time schedule ...

Customer is reservation in this bus.
Me and my all friend not satisfy.

Please this route bus time is proper time attain and not receive customer portal phone number ..and not good response.

Your all driver and bus conductor is this not time attain properly in route time.

My complaint notify this and good response for complaint...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Disappointment. Regarding to service of G.S.R.T.C. mentally and physically troubled because of careless ness of depo manager.

 Prahar Dave on Jul 1, 2016
Ticket no:. jmr 61486 (with reservation)
Journey date : 1/07/2016.
Service start place : dwarka
Pick up place : jamnagar.
Jurney to :ambaji..

We are citizens of jamnagar and we "regestered" ticket of 5 persons in bus dwarka to aumbaji. timings 22/5/15 22:05 we regestered in sleeper class bus ( with return) and at the time we reached and saw the bus it was of sitting type we were not informed about this at all.in turn we were with family and at that time nothing else could be done so we travelled with problems and dissatisfaction we and some passengers...
Complaint comments  Read comments [2]Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Wrong ticket given & misbehaved

 AmitKumar Parmar on Jun 28, 2016
Dear Sir/Ma'am,

Myself Mr. AmitKumar Parmar, residing at Vadodara. Almost every week I possess 4 day "Man Fave Tya Faro Yojana" pass from GSRTC-Vadodara. Few weeks ago I got the pass from 07-06-2016 to 10-06-2016. On 10th june 2016, As per my daily routine I was waiting for bus at CTM Cross-road, Express highway Ahmedabad. I waited for almost 1 hour, then I got a bus (Deesa-Navsari, Palanpur Depot) at 22.45. I took the bus and showed up my pass to the conductor and asked him to give me the toll-tax ticket, which worths 7.00 INR. But the conductor refused to give me the ticket and...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Ahmedabad to kapadvanj via apruji bus not coming regularly

 Mahesh Khichi on Jun 17, 2016
Respected sir there is only one bus (Ahmedabad to kpadwanj via apruji) on this rout in which many government employees and village people are traveling by this bus ane this bus timing is 8:15am this govrement employees are working between ahmedabad to apruji villages and kapadwanj so this bus is very use full to us now this has been not coming last week. So you are kindly requested help full to us thnx...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gsrtc Bus — About the frequent change in the type of the bus we select and what they allot

 saloni94 on Jun 16, 2016
Journey date : 16-06-16
Pnr number:g12610556
Journey from : anjar to baroda

I had booked for the journey mentioned above and i had selected for the sleeper bus not the normal gurjarnagri or express. But from 2 times they are sending the normal bus even though they used to had the sleeper bus. And from us they are taking the rupees of sleeper bus.

I want the refund full of my ticket which is rs.253

And due to this type of service i had not sitted on that bus which had came today.

These is totally cheating done to the customer.
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [GSRTC] — Totally bad behaviour and through my luggage from bus

 Bipin Fatepara on Jun 14, 2016
Hello,
I am travel botad to maninagar
bus gariyadhar to maninagar
date 13/6/16
botad thi chadya bad barvala game mne mara bistar niche nakhi didha ane ane mne barvala gam ma utari ne bus chalti kari.
tena lidhe mne travel ma puro loss gyo gyo ane time to time maru work thayu ny ane mare rikshaw bhadu pan ghanu apvu padyu.
me ticket pan reservation karaveli hti jeno ticket number BBBBB738188
sho please avo vyavhar bija jode n thay ae mate hu aa ladat ne puri takat thi ladva magu shu jethi gsrtc ni sachi hakikat bhar ave ane bija passanger ne avi...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [GSRTC] — Complaint for the stopping bus at the non scheduled stop and delay in reaching destination

 Independent on Jun 13, 2016
Today I travelled from dahod to Ahmedabad by bus no. GJ 18 Y 9527 rout bus. Actual start time for bus is 5:00 am and reaching time is 9:00 am But from last 3 weeks every monday the driver is making unnecessary delays in reaching Ahmedabad. As He is trying to make sure that bus does not reach Ahmedabad before 10:00 am due to this we are getting delay in reaching office. Kindly make note of this and take appropriate actions on driver or we would suggest to change the driver for this timing.

Thanking you...
Complaint comments  Read comments [1]Complaint category Government Organizations

GSRTC — A lady didn't get a seat to seat instead written on his seat above.

 Independent Citizen on Jun 11, 2016
Today I was traveling on bus GJ 18 Y 7761. I told conductor that seat no. 9 & 10 is reserved for ladies but he was arguing with me that it's not possible to give her.Because already 2 gents were seating on it.

If A lady wouldn't get seat to seat.
What's the meaning of reservation

A old lady from Rajkot-Morbi she didn't got seat finally after arguing with conductor .having reservation still not getting seat for woman.

These is what we call
Woman Empowerment
Independent India
Gatishil Gujarat
Bravo India
Incredible...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Volvo service - bharuch - zadeshwar x road

 pkt@ on May 28, 2016
Dear sir,

Yesterday i have booked volvo ticket online to travel from bharuch to ahm.

Pnr no= g12458907, jny date 28/5/2016, dept. Time 15.40 hrs. Seat no. 18, volvo boarding point zadeshwar x pltform, txn pass, nfbdz1gn.

I have waited from 1528 to 1655 for the bus at said pick up point. During period i have called enquiry numbers, 1800233666666, 02612422006 (Twice), received reply to wait, i have also asked to provide driver phone number, but no details was there with them.

Finally i quit the place at pick up passenger car. On way i tried...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Complaint for the stopping bus at the non scheduled stop for to get free foods facilities

 Shafi madni sheth on May 23, 2016
I am shafi madni traveled last night from naroda to himatnager by bus no. Gj 18 z 0796 "surat ahmedavad khedbrahma" rout bus. Between majra and prantij bus driver stoped the bus at punjab hotel and halt there about 20 minutes only to take free dinner both driver and conducter wested our time at late night when i asked conductor for this halt he said me it is scheduled halt i asked him to give me complaint book he denied and said i haven't and did misbehave
So i request you for the appropriate legel actions on both the employees and let me know about your actions
Thanking you
Shafi...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Breakdown bus

 devbpanchal on May 23, 2016
Dear Sirs,
I have been booking for ahmedabad to porbandar on 21st may with PNR no.G12393631, suddenly bus was cancelled.I was travel with my family & suffered travel in seating bus.I was talked with this route conductor, he informed me that he had already inform about breakdown to gandhinagar depot manager in morning, So if you passed the message in morning than we will arrange some other option, i was also try to talk with porbandar depot manager but he wasn't received my call, i am requesting you for big punishment for responsible person so he will never make mistake & if possible please...
Complaint comments  Read comments Complaint category Business & Finances

Gujarat State Road Transport Corporation [GSRTC] — Refund & bad experience [Resolved]

 B_harsh on May 22, 2016
Pnr no. G12370715
Trip code. 2100plnsrtslp30
Seat no. 1, 2, 4, 5, 6

Sir, we have arrived at our pickup bus stop before time. We have been waiting for our bus from time 23.00 to 02. Oo late night but our bus did not come. So we contact to t. C he has commited us you donnot worry i write about this matter for your refund in your ticket & wrote it. I send that photo copy with it.

I hope get my refund as quick as possible


Regards,
Bharat k. Prajapati...
Complaint comments  Read comments Complaint category Other

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