Gujarat State Road Transport Corporation [GSRTC] Customer Care
Gujarat State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Gujarat State Road Transport Corporation [GSRTC] Customer Care

Gujarat State Road Transport Corporation

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Address
Central Office, C/O Central Workshop GSRTC
Naroda
Ahmedabad District
Gujarat
India - 380001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
105
74

Customer satisfaction rating
1%
Complaints
459
Pending
0
Resolved
5
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Gujarat State Road Transport Corporation [GSRTC] related photos (94)

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Gujarat State Road Transport Corporation [GSRTC] Customer Care related pictures (94)

Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Gujarat State Road Transport Corporation [GSRTC] — Gsrtc driver

 arvind10200 on Sep 25, 2016
Hello sir tarikh 23/9/2016 saware ahmedabad s.t depot ma bus no. GJ18V 7831(ahmedabad to mandvi) bus na driver e mane sheetmathi parane ubho karyo ane kidhu k aa sheet reservation se to me kidhu reservation report batavo to emne mari sathe apsabda boli ne mane parane ubho karyo ane pasi bija adivasi loko pase thi commision lai ne temne besadya ane pasi te loko ni ticket lidhi. please reply me my contact no 9824341046...
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Senior Citizen forced to buy another ticket beside having online ticket with him

 Prashant Ratanpara on Sep 21, 2016
My father was traveling from Baroda to Junagadh having online ticket reservation booked (PNR: G13194514).
Journey Date: 19/09/2016
Trip Code: 2230BRDJNDGJR47

He was carrying Xerox copy of his driving licence with him. He does not keep original copy of identification in fear of forgetting it some ware, due to his old age symptoms of memory.
Now when ticket conductor asks for ticket he show the online booked ticket and then he was asked to so some photo identification, he show Xerox copy of his driving licence. Conductor sees and identification copy and refuses...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Bus not coming

 Dharmesh Hiradiya on Sep 17, 2016
My complaint is that I booked 1 E ticket from GSRTC website. My date of Journey was 15/9/2016 from Surat to HIMMATNAGAR GENERAL. My PNR no. isG13137885 and trip code is1500SHRDHMTEXP5. My total bus fair is Rs.218/-. My Journey time was 22.10. On my travel date, I reached Surat bus station at 21.45. and inquired about my bus from depo incharge of Surat bus station. But depo incharge of Surat told me that bus which you have booked was not come for some technical reason. He further told me that you would claim refund of difference amount of bus fare from GSRTC online. Considering his requests, we travelled...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Complaint against a person in khaki costume

 sartg on Sep 14, 2016
I was travelling today morning from nari village to vallabh vidyanagar anand as i used to do from last 3 year becouse of my college education. But today when i reach to my seat but i find a person in khakhi costume (Later i have comes to know he is conductor, member of gsrtc his name was : bharat bhai) seated on my seat and he told me that you are late so you can not seat here and i tried very hard but he was not ready to stand-up. And i have to stand-up for 4 hour of my journey from bhavnagar to anand. He was bossiness at me. I have vitness of my nearby seater (Jayendrsinh chauhan) seat no 17....
Complaint comments  Read comments Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Refund my online ticket

 Jaymit gami on Sep 12, 2016
My self jaymit gami
May i reserve ticket of bhuj- vadodara bus of sleeper bus
But bus comming at 8:30 o 'clock sitter
So may contac a bus station head
They give me. Instruction for refund ticket of online process

So please give me refun
My bus time of journey is 8:30 o'clock
And my pick up point is bhuj bus stand
So please give me a refund ticket by my bank account
And also give me a reply by mail in very short time


Thanks & regard
Jaymit gami...
Complaint comments  Read comments Complaint category Banks

Gujarat State Road Transport Corporation [GSRTC] — Time change of Baroda to Jhalod bus on the morning

 Manthan Padvani on Sep 12, 2016
I m do updown from Godhra to Jhalod at daily basis. But some few of months bus not come regularly on time. This is very tuff to us we are 12 people which is daily updown. Bus No. Is Gj18Y 8618 . Kindly please re-set the time / arrangements which is bus will come from Vadodra to Godhra at 6:45 AM at Godhra Bus stand.
Take some necessary step on urgent basis

Thank you...
Complaint comments  Read comments [1]Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — Volume bus quality

 Ritesh1312 on Sep 10, 2016
The amount of noise because of audio video system in the bus is deafening. If few speakers in bus are not working, how can u justify increasing volume ?

Also, the Volvo buses promise Wi-Fi services, I can't access any of it and driver is clue less!!

If you can't offer proper services, don't promise things that you can't deliver. I wish I could drag you to consumer court.

Also, the driver is ill-mannered. Totally, unacceptable. Please teach them some manners to be polite and humble.

Details - 3.45pm bus, baroda to ahmd, 10th sept 2016....
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Bus not ontime

 Sandipshah1978@gmail.com on Sep 7, 2016
I am at capital of gujarat... Time of vijapur bus is 9.45.. Unfortunately yet not bus arrived at platform no.8 whats going on in gujarat after mr. Modi... Left god can save us and request to all government employees try to be panctul on your work all 6cr people are dependent on you

As rquest to like railway people of gujarat require mobile app of gsrtc

So that we can track our bus and find out the routes easily

Request again pls resolve the same so that people of gujarat will attract to private vehicles...
Complaint comments  Read comments Complaint category Travel & Vacations

Gujarat State Road Transport Corporation [GSRTC] — Driver of the bus on the behest of occupants not stopping the bus at the stop

 firoz memon on Sep 6, 2016
I am pretty disappointed with the kind of service i got from the gsrtc. I have a student who in studying at anand. She's in college and she uses the bus service everyday from kalamsar to borsad and borsad to anand. She travels everyday using a gst paas.

There's an incident which happened with her recently while she was going from vadeli bus stop to borsad. She was waiting for the bus and the bus arrived however on arrival the bus driver didn't stop at the proper stop and it stopped a little further than the stop. At the stop there were some boys who were waiting for the same bus....
Complaint comments  Read comments [1]Complaint category Universities

Gujarat State Road Transport Corporation [GSRTC] — Bus timings from ahmedabad to viramgam

 Mksbhavsar on Sep 2, 2016
Dear Sir,
This is to inform you that there are daily buses going from ahmedabad to Viramgam. But you people don't understand the importance of time. Today dates 2 sep 16, there are 2 buses @ 8.00 PM . one is going empty and the other is half empty. Even the driver and conductor don't bother to have passengers in it. The hold for the buses is hardly for 2 MN @ new busstation. Please try to understand that even if the next bus would have departed after half an hour, you would have got passengers.but who cares, you people don't bother .even in d evening there are 4-5 buses going simultaneously...
Complaint comments  Read comments [1]Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Regarding misbehavior of driver of bus no 9831 veraval bhuj

 bvmusar on Aug 29, 2016
Namasjar sir
It is to complaint that i am the daily traveller in gsrtc from veraval. Yesterday i. E. On 28.8.2016, the bus no. 9831 driver of veraval bhuj has already allote sit from thr veraval workshop. On asking why he has done. The rude begavior done by the driver. While asking conductor regarding this. He said that he was unable to do any thing against the driver. Except reservatton passebger he given sit directly from workshop and also in driver cabin....
Complaint comments  Read comments [3]Complaint category Government Organizations

Gujarat State Road Transport Corporation [GSRTC] — I am complaining about the refund for the online ticket

 perryjoshi23 on Aug 28, 2016
This is to inform you that I had booked an online ticket from Ahmedabad to Bilimora in a Sleeper bus which was supposed to depart from Ahmedabad at 00:25. When I reached the bus station at 00:10, I was informed that the bus has not yet arrived. Then at 2:30 I was informed that the bus had a breakdown and instead of sleeper bus they are sending seating bus and even that bus was facing problems about some technical issues. Now when I came back home without taking the journey I thought of cancelling my ticket but now I am not able to do that. Kindly do the needful as soon as possible. Below are the...
Complaint comments  Read comments Complaint category Public Transportation

GSRTC — Setting of money with private transportation

 Paresh Chauhan 07 on Aug 21, 2016
As there are are direct connection between ahmedabad central bus stand and private transportation. Trip code 1445abdtljexp51 did not come on 21/08/2016. Always few buses gsrtc not come. So pessengers have to go through private buses. Private bus persons are marketing and forcing the pessengers in ahmedabad bus stand openly. Private transport peoples are not allowed to enter in central bus stand, but some person have setting with private transportation. So they openly take pessengers from bus stand and do marketing of private transportation. Many people have reservation but due to setting with private...
Complaint comments  Read comments [2]Complaint category Travel Agents

Gujarat State Road Transport Corporation [GSRTC] — Refund because bus didn't came

 jaimin_d_p on Aug 18, 2016
I booked the ticket of GSRTC sleeper bus Ahwa- Gandhinagar on 17/08/2016 from Ankleshwar to Gandhinagar online. I got the message from GSRTC that the bus will come to the Ankleshwar Station at 23:15 that day. I reached there and waited for the bus, but the bus didn't came. I waited till 00:05 of 18/08/2016 and then called the surat bus enquiry to know about the bus . The contact person told that the bus has not reached surat station and it was not the sleeper bus coming that day but the regular one, but i have booked for the sleeper bus siiting and its not fair. As it was urgent to go to my destination,...
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — I booked my ticket online but st bus not stopped at my station

 Krupa Dhiren Rathod on Aug 17, 2016
Hiii my name is mukesh rathod and i booked my ticket online from ahmedabad to surat. But there wasn't stop st bus on my station. So please help me to refund my payment because there was no any fault of mine. I stood at station before 1 hour of bus time nd bus also came but not stopped at station. The. What is the meaning of boom online ticket on grstc. It's totally west of time nd west of money because i lost my money of this ticket nd i have to buy new ticket of another bus. So please refund my payment...
Complaint comments  Read comments [1]Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Dangerous driving

 tarangsachdev on Aug 16, 2016
This is regarding driver
Bus no is gj-18-z0848 from dahod to mundra.
Driver was driving the bus very dangerously.
It's nearly an accident in between dakor and ahmedabad. I don't know that area.
Date:15-august-2016
On that day accident not happened. But it will 100 % chance for the accident if the driver will be same.
In ahmedabad, the driver is driving the bus in wrong side even the driving line is good.
Event the driver was driving the bus in brts corridor....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — About bus speed

 ER Mehul Patel on Aug 15, 2016
I, Patel Mehul travelling through bus name VISNAGAR to SURAT bus no- 1341. It is running very slow like a local bus so i am facing trouble because of i am travelling with my grand father and he is very ill. And many other passengers are also facing trouble. So remove this problem in this bus immediately as much as possible Otherwise i will complain in customer care......
Complaint comments  Read comments [1]Complaint category Other

Gujarat State Road Transport Corporation [GSRTC] — Volvo bus

 himalaya_tony on Aug 13, 2016
I have travelled many times in ST volvo buses on ahmedabad-surat route and ahmedabad-vadodara route. Wifi speed of the buses are so poor that sometimes we can't load even whatsapp messages. People are spending double money travelling in Volvo because of service it provides. As there are around 50 passengers in a bus, wifi speed should be high enough so that everyone can use it properly.

Please take this into consideration and increase the wifi speed....
Complaint comments  Read comments Complaint category Public Transportation

Gujarat State Road Transport Corporation [GSRTC] — Bus improper service

 Anita Mangukiya on Aug 13, 2016
Respected sir/Ma'm,

I am Anita. On date 13/8/2016 I was traveling from Rajkot to Bhavnagar in bus no. "GJ 18 Y 7697". It was very disgusting experience. Bus was stoped working near rasdhar, we (passenger) waited more than 1 hour.

We travel in government buses because we believe in our government. But now I have doubt in government loyalty towards work. Bus need maintenance please pay attention towards it. Time is money and even more valuable than money. We more than 50 people wasted our time 1.25 hr×50= 63 hours. There were student, children, working man, woman....
Complaint comments  Read comments Complaint category Education

Gujarat State Road Transport Corporation [GSRTC] — Bus

 mohitjain1998 on Aug 12, 2016
We, some students of SSASIT College near kapodara have problem related to buses. Majority of local buses go from overbrigde near our college. So we are unable to catch them. And some buses dont stop even if we call them.
We have bus pass and then due to the buses go from overbridge, our money for pass goes in vain and we are also very late to rach our home. After waiting for atleast half an hour, we get the bus .
Please resolve these problems as soon as possible, as we are getting very difficulty to be at our home on time....
Complaint comments  Read comments Complaint category Public Transportation

Recently Discussed

4 days ago
Gujarat State Road Transport Corporation [GSRTC]
Time change of Baroda to Jhalod bus on the morning
12 days ago
Gujarat State Road Transport Corporation [GSRTC]
Driver of the bus on the behest of occupants not stopping the bus at the stop
12 days ago
Gujarat State Road Transport Corporation [GSRTC]
Bus timings from ahmedabad to viramgam
13 days ago
Gujarat State Road Transport Corporation [GSRTC]
Refund my online ticket

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