[Resolved]  Tanishq — Debit Card ATM PIN Solicited for Purchases

Written to TANISHQ Management Reply awaited

Dear Sir,

I am one of your many loyal customers since 1999. I have purchased for our family as well as for our company's various dealer motivational schemes.

I am surprised and feared the kind of reception i had in your South Usman Road, T.Nagar, Chennai Showroom at the CASH desk.

The two guys sitting there swiped my card and took a very long time to return the card and the bill.

Since it took a very long time that too for a small purchase of an ear ring worth Rs13, 000/- I moved myself to the desk enquiring for the delay, then the cash desk fellow informed me it is over and shoved in front of my face the card swiping machine and asked me to key in the PIN.

I asked what PIN, as I gave them my debit card, I was shocked and surprised.

The Cash desk persons now two of them insisted I key in my ATM PIN. I was about to key in, due to my prescience of mind I refused and said if you want cash I will pay cash.

Rubbing salt on the injury, they questioned me why I refused to enter the ATM PIN, I repeat ATM PIN. I said is it a private confidential undisclosable security number, then they said
You mean we are jokers to ask the number this the way this machine works.

Then I said in that case i prefer to pay by cash the entire amount, at that point of time they nodded each other and swiped the card in another Machine for Rs4000. Remember I have used the card only for Rs4000/- balance was paid by cash and old jewel adjustment.

I immediately gone back and checked with my Banker and they asked me to Lodge a Police complaint.

Now let me know why in Tanishq showroom they keep such persons in the cash desk and why should they demand customers ATM PIN number for the transactions on the debit card?

Or

Are they overstepping in privacy of the customers in the guise of checking fraudulant transactions?

or

Are they both employees for Tanishq and some 3rd rated banks whom wanted to track customers transactions and duplicate cards and engage in fraudulent activities.

Kindly note that one of my relative is the Police commissioner here in chennai, I trust Tanishq will take severe action and inform me of what you have done to this issue.

Otherwise I would be forced to inform the concerned authorities and the press with [photographs of the showroom.

With Warm Regards,
R.Lokanathan

C.C to
The Commissioneer-Grievences cell
Reserve Bank of India

P.S : I can provide you the bill number, the transaction date was 11/07/2009 arround 5.15 p.m