[Resolved]  Tanishq — Bad Service, Delay in Response, No followup

Address:

Chennai, Tamil Nadu

UNHAPPY CUSTOMER.

I am a unhappy customer and victim of poor service, delay in response, no follow-up by the well known, branded Tanishq jewellery. I have been purchasing several items over last 5 years. And when I wanted to return couple of my jewels and encash - the real side of Tanishq is seen.

Bad Service
No follow-up and updates
Delay in processing

They provide outstation cheque after 3 weeks, and for the cheque to realize it will take 2 more weeks. So, eventually if you are going to encash for the jewels you have got, its going to take 2 months overall.

And when we complaint in the showroom, or in the customer care, or to regional managers - YOU KNOW WHAT THE RESULTS WOULD BE.

THEY SAY, THEY WILL CHECK AND CALL BACK - BUT THAT WILL NEVER HAPPEN. THIS IS WHAT A BRANDED COMPANY, CHARGING US LEFT, RIGHT AND CENTER FOR THEIR JEWELS OFFER US BACK WITH POOR CUSTOMER SERVICE, NO VALUE FOR MONEY - CRUNCHING YOUR MONEY SITUATION WITH THE EXORBITANT DELAYS ETC...

I AM NEVER GOING TO BUY AGAIN FROM TANISHQ - AND WILL MOVE ON TO OTHER JEWELLERS. AND WILL ENSURE THAT ALL MY FRIENDS, KNOWN CIRCLE PEOPLE, COLLEAGUES, RELATIVES ARE ALSO MOVING AWAY FROM TANISHQ.