[Resolved]  Tanishq — INDEFINITE DELAY IN DELIVERY

Address:

Jhansi, Uttar Pradesh

SIR,
I AM NOT VERY HAPPY TO LODGE THIS COMPLAIN BUT ITS BEEN A DISGUSTING SCENARIO WHERE A REPUTED COMPANY LIKE TANISHQ MAKES ITS CUSTOMERS WAIT INDEFINITLY FOR THE DELIVERY OF THE ORDRERED PRODUCT.
I ORDERED A DIAMOND RING ON 3rd OF SEPTEMBER AT ONE OF YOUR FRANCHISE IN JHANSI BY THE NAME OF JMK ENTERPRISES.IT WAS PROMISED BY THE MANAGER THAT THE DELIVERY WILL BE MADE WITHIN A PERIOD OF 2 WEEKS AT THE MAX. AND THE SAME WAS MENTIONED IN THE RECEIPT GIVEN TO ME.EVEN AFTER GOING FOR SEVERAL TO AND FRO ROUNDS OF THE OUTLET NO SATISFACTORY ANSWER WAS GIVEN BY THE DEALING STAFF OR THE MANAGER HIMSELF.
MY ENGAGEMENT IS PLANNED FOR NEXT MONTH FOR WHICH I ORDERED THE RING WELL IN ADVANCE OWING TO THE GOOD NAME THAT IS ATTACHED WITH YOUR BRAND NAME.I AM SERVING IN AIR FORCE AND RIGHT NOW POSTED IN MYSORE SO ITS NOT POSSIBLE FOR ME TO GO AND CHECK THE STATUS OF DELIVERY.THE ONLY MALE MEMBER IN MY HOME IS MY AGED FATHER FOR WHOM ITS BEEN A HORRIFIC EXPERIENCE OF RUNNING UP AND DOWN TO THE SHOP EVERYTIME .I PAID ALMOST WHOLE OF THE AMOUNT SO THAT PAYMENT REASONS ARE NOT CRIED BY YOUR STAFF IF THERE IS A DELAY IN DELIVERY.HAD MY ENGAGEMENT BEEN IN THIS MONTH ITSELF IT WOULD HAVE BEEN A DAMN EMBARRASSING MOMENT FOR JUST BECAUSE OF THAT RING.
I DONOT KNOW WHETHER ITS A STANDARD PRACTICE AT TANISHQ OR I AM THE FIRST IN THE QUEUE OF SUFFERERS.I LOOK FORWARD TO THE CUSTOUMER CARE DESK FOR THE SPEEDY RESOLVING OF THE ISSUE AND FACILITATING EARLIEST POSSIBLE DELIVERY OF THE ORDERED PRODUCT.

DETAILS AS MENTIONED IN THE RECEIPT : -

NAME OF FRANCHISEE : JMK ENTERPRISES
DATE OF ORDER : 03/09/10
ORDER REFERENCE NO. : 63
CREDIT NOTE NO. :[protected]
PRODUCT CODE : 501057FELTAA03
ORDERE VALUE : Rs. 21,447/-
ADVANCE PAID : Rs. 20,000/-
ESTIMATED DATE
OF DELIVERY : 17/09/10


: WITH REGARDS
JAYANT SINGH
MOB. NO. - [protected]