[Resolved]  Tata AIG Life — Surrendered Policy Credit Not Received

Address:

Mumbai City, Maharashtra

I Mrs.Arpana Mehta having policy No:U[protected], this is an auto surrendered policy.I had received a call from Tata AIG on 29-05-12 saying that a cheque of Rs.32083/- had been returned due to change of address and collect the same from Borivali West Branch after 7 working days. After 8 working days when I visited the Borivali West branch on 08-06.12 where I was told that the Cheque has not reached there. So again the next working day I called up on Customer Care no and asked what has to be done about the same , I was asked to give a NEFT request by Junior Executive Anuja , so I downloaded the form duly filled and scanned the same along with a cancelled cheque copy of my Bank Account & mailed on [protected]@tata-aig.com. on 12-06-12. After doing this again I confirmed whether the mail has been received by them I was told Yes and the amount will be credited to my Account withing 7-8 working days.On 21-06-12 I had to call up again to customer care as I had not received the credit and I was assured by some senior Executive Ritesh that the amt will be credited in 10 working days for sure.Again on 13 th working day from 12-06-12 , on 29-06-12 I called up the customer care where I was told that my request has been taken on 21-06-12 and I will receive the credit by 05-07-12. On this I lost my temper and shouted at the Junior executive Dharmesh and asked him to put me to Senior executive Ritesh , for which he refused and disconnected the line. Then after some time Mr.Sharad Uchil Asisstant Manager of this customer care call centre called me up and assured me that he will look into the matter and get back to me on next day that is 30-06-12. Again today i.e. 30-06-12 I did not receive any call from Sharad Uchil so I called up the customer care and some how managed to get him on line . Now he told me the same story that I will get the credit by 04-07-12 and if not so I am free to go and complaint wherever I feel like. Now what do I do Its exactly one month from 29-05-12 to 30-06-12 that I am following up for my credit amount...can any senior responsible person look into this matter and help me Contact :[protected]