| Address: | North 24 Parganas, West Bengal |
I am pasting the email thread with the company and i know you can understand the way they work.
FW: Temporary Disconnection Reminder
From: customerservice <[protected]@tatacommunications.com>
To: [protected]@yahoo.com
________________________________________
Dear Customer,
We regret for the inconvenience caused to you.
As per the feedback we would like to inform you that your email account [protected]@vsnl.net that you had given the temporary disconnection request on 27th Dec 10. We have disconnected the line for 45 days(maximum Period for temporary disconnection is 45 days). After that we had not received any reactivation request. After 45 days connection Got terminated automatically. We cannot reactivate a terminated connection. If you require further assistance kindly revert back to us.
We require your valuable support & co- operation during this period.
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit http://www.tataindicombroadband.in/contactus.html or write to us on [protected]@tatacommunications.com
Warm Regards,
Chander,
Customer Service Team,
Tata Indicom Broadband 2.0
Dear Customer,
We regret the inconvenience caused to you.
We have been trying to call you on [protected] on dated on 06-Jun-2011 regarding connection.
Since we were unable to contact you, We would like to inform you that your concern regarding outstanding amount has been forwarded to our team. Our concern team is working on your issue. We will get back to you with the feedback at the earliest.
Looking forward for your co-operation and support to serve you better
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit http://www.tataindicombroadband.in/contactus.html or write to us on [protected]@tatacommunications.com
Warm Regards,
Mohammed,
Customer Service Team,
Tata Indicom Broadband 2.0.
________________________________________
From: sunny [mailto: [protected]@yahoo.com ]
Sent: Sunday, June 05, 2011 9:32 PM
To: Customer Service (Retail-India)
Cc: Nodal Officer East
Subject: Re: Temporary Disconnection Reminder
Impossible i left kolkata and i was travelling the device also taken when i was not present....And how i dont know the line was activated. Do you have any proof that i asked to activate where as i never did and infact mailed you twice to temporary disconnect .
Sorry for the convenience but the phone is below.... please call me...
Thanks and Regards
Imtiazul Haque
Mob: +91 [protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz
________________________________________
From: customerservice <[protected]@tatacommunications.com>
To: [protected]@yahoo.com
Sent: Sun, June 5, 2011 10:04:35 AM
Subject: FW: Temporary Disconnection Reminder
Dear Mr. Haque,
We regret the inconvenience caused to you.
We have been trying to call you on [protected] on dated on 5th Jun 2011 to understand the complaint given by you.
With reference to your mail, we would like to inform you that you are requested for temporary disconnection on 24th Nov 2010 but account is activated on 1st of Dec as per your request. After the activation of account then the same is suspended on 20-DEC-2010 due to non payment and terminated on 21-FEB-2011, but the bill is generated on 01/12/2010 for Rs.1709.65/-and there is an outstanding of Rs.1158.5801/- in your account. Hence we request you to kindly pay the amount.
Thank you for your time and patience.
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit http://www.tataindicombroadband.in/contactus.html or write to us on [protected]@tatacommunications.com.
Warm Regards,
Sibananda,
Customer Service Team,
Tata Indicom Broadband 2.0
________________________________________
From: sunny [mailto: [protected]@yahoo.com ]
Sent: Sunday, June 05, 2011 3:59 PM
To: Customer Service (Retail-India)
Cc: Nodal Officer East
Subject: Re: Temporary Disconnection Reminder
i want one person dealing with me
not 10 please....Sibananda,,and Amith Singh,
here as the bill is generated on 01/12/2010 for Rs.1709.65/
When i asked you for a temporary disconnection on 24th nov 2010... and so how is this bill generated......
??????
Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz
________________________________________
From: customerservice <[protected]@tatacommunications.com>
To: [protected]@yahoo.com
Sent: Sun, June 5, 2011 6:09:11 AM
Subject: FW: Temporary Disconnection Reminder
Dear Mr. Haque,
We regret the inconvenience caused to you.
With reference to your mail, we would like to inform you that as per our records your account has been suspended on 20-DEC-2010 due to the non payment of over dues, where as the bill is generated on 01/12/2010 for Rs.1709.65/- and there is adjustment for Rs.551.5/- to your account on 31/12/2010. we check and find that there is an outstanding of Rs.1158.5801/- in your account (that means this amount is not the charges for equipment). Hence we request you to kindly pay the amount.
Thank you for your time and patience.
For any further assistance, please feel free to contact our Customer Service in your city, for details of the contact number please visit http://www.tataindicombroadband.in/contactus.html or write to us on [protected]@tatacommunications.com.
Warm Regards,
Sibananda,
Customer Service Team,
Tata Indicom Broadband 2.0.
________________________________________
From: sunny [mailto: [protected]@yahoo.com ]
Sent: Sunday, June 05, 2011 1:54 PM
To: Customer Service (Retail-India)
Cc: Nodal Officer East
Subject: Re: Temporary Disconnection Reminder
This is Scamming...Please keep in mind that i will forward all the mails to your senior department and plus will also take action against this..Can you see my mail below when did i send mail for termination
----- Forwarded Message ----
From: sunny < [protected]@yahoo.com >
To: [protected]@tatacommunications.com
Cc: nodalofficer.[protected]@tatacommunications.com
Sent: Fri, November 26, 2010 12:51:06 PM
Subject: Fw: Temporary Disconnection Reminder
Reminder
Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz
----- Forwarded Message ----
From: sunny < [protected]@yahoo.com >
To: [protected]@tatacomunications.com
Sent: Wed, November 24, 2010 10:37:55 AM
Subject: Temporary Disconnection
Hello
My login ID is [protected]@vsnl.net.
I would request you to disconnect my connection from 1st December 2010 (next billing cycle) onwards. As i am traveling abroad for a month or maximum two months.
When i send a mail to temporary disconnect and even called your service for the same so the line was disconnected soon so your device was with me so this means for your device i need to pay 1158.58/-mind blowing.......great service....
wonderful....
Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz
________________________________________
From: customerservice <[protected]@tatacommunications.com>
To: [protected]@yahoo.com
Sent: Sun, June 5, 2011 3:30:41 AM
Subject: FW: Temporary Disconnection Reminder
Dear Mr. Haque,
We regret the inconvenience caused to you.
With regards to your mail, we would like to inform you that we have verified our records and found that your account [protected]@vsnl.net has been terminated on 21-FEB-2011 as per your request number 13153822 . As per our nor norms once th account got terminated can not be reactivated.We have checked and found that currently your account has Rs. 1158.58/- outstanding amount. We would like to request you to pay the amount for termination process.
Looking forward to serve you.
For any further assistance, please feel free to contact our customer service in your city, for details of the contact number please visit www.tataindicombroadband.in or write to us on [protected]@tatacommunications.com
Warm Regards,
Amith Singh,
Customer Service Team,
Tata Indicom Broadband 2.0
________________________________________
From: sunny [mailto: [protected]@yahoo.com ]
Sent: Saturday, June 04, 2011 6:50 PM
To: Customer Service (Retail-India)
Subject: Temporary Disconnection Reminder
Hi,
Below is my temporary disconnection email which was sent November last year. As i was out station for about six month i wanted a temporary disconnection,however i was using Tata Photon while travelling. Now that i have come back i came to know thtaafter one month only the device was taken away by the reps.
Now i called the Tata Broadband Customer Service to reconnect they are saying that they do not have any of account details . I want somebody to get back to me as soon as possible.
If this is not taken seriously i would to be taking this to the higher authority.
Thanks and Regards
Imtiazul Haque
Mob: +91 [protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz
----- Forwarded Message ----
From: sunny < [protected]@yahoo.com >
To: [protected]@tatacommunications.com
Cc: nodalofficer.[protected]@tatacommunications.com
Sent: Fri, November 26, 2010 12:51:06 PM
Subject: Fw: Temporary Disconnection Reminder
Reminder
Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz
----- Forwarded Message ----
From: sunny < [protected]@yahoo.com >
To: [protected]@tatacomunications.com
Sent: Wed, November 24, 2010 10:37:55 AM
Subject: Temporary Disconnection
Hello
My login ID is [protected]@vsnl.net.
I would request you to disconnect my connection from 1st December 2010 (next billing cycle) onwards. As i am traveling abroad for a month or maximum two months.
I have spoken to the customer service and they have given me a confirmation no#45112736.
Once i am back will activate my line. Please contact me for further clarification.
Thanks and Regards
Imtiazul Haque
Mob: +[protected]
Yahoo :haqueimtiaz
Hotmail :haqueimtiaz(@)hotmail.com
skype :imtiazul.haque1
Gmail :haqueimtiaz
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