[Resolved]  Tata DoCoMo / 3G Dongle — Pathetic 3G service

I had been using Tata Docomo 3G dongle since March-2011. Initially it had been giving an average speed of 3Mbps or more for my plan 3.6Mbps and 1250/month.

but since Sep-2011 It started giving me trouble and the scenario become so pathetic I use to get speed less than 1Mbps,
and peak hours like evening 7 to 11PM(as working people we only serf during this time being at home) I use to get less speed ranging ( 0.1 Mbps to 0.4Mbps).

So I raised customer care complained and sent them mail too.

In response Docomo technical team visited my place 3 times in one and half months, but in vain they couldn't rectify the problem and they told because of heavy load you wont be able to get this point of time same as Sat and Sunday whole day. and this took me around one and half month to come to conclusion from technical team. and they closed the call without informing me.

After this I decided to close the connection so I placed request and they canceled it in 2nd month. So even if I am not able to use the connection they have charged me with a bill of RS- 3052 for last 2 and half months.

During this course of time few personality called me from DoComo for taking the connection back and they will give me discount of from the amount 3052, and they assure me in Koramangala, signal strength become good nowadays. I got assured for next one month rental free service in that I'v shown interest and they told soon they will get back to me.

But so far none contacted me except once they sent recovery agent to my house. and now a legal notice from
In-Curia Law Chambers
Advocates and Legal Consultants

RAJANIKANTH. R . BA, LLB. By U C P
CHANDRASHEKAR. M. BA, LLB. Date 15-Feb-2012
SHASHIDHAR. T. C. BAL, LLB.
SUBRAMANI. M. BA, LLB.
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asked me to pay the amount within 7 days. So as per my experience even if you not availing pathetic service from Tata-Tele, its asking customer to pay.

below is Docomo dongle details :
DEL NUMBER
[protected]
ACCOUNT NUMBER
[protected]