Tata Docomo — [protected] : GPRS balance is deducting wrongly.

Address:

Dehradun, Uttarakhand

Sir,

i am from Dehradun, Uttarakhand. I had done an Online recharge of Rs.98 for which
i should be given a GPRS balance of 5GB according to your plans shown in your website during the time of Recharge. But when I
check my GPRS balance after recharging at 7:59 PM in 5 Septemper 2012, i
get only about 2.5 GB of GPRS balance in my account. When I complaint Customer care about this, he says thier plans has been changed and now they are giving 2.5 GB of data instead of 5 GB.
My point is if your plans are changed , then the correct information should be updated in your website for customers who are doing online recharge . In website , you are showing to give 5 GB of Data and after recharging you are giving 2.5 GB, it is cheating with your customers. So please give me the correct GPRS balance as described in your website on the date of recharge.I have also attached an image of your plans on 7 September, (i.e 2 days after I recharged). Please do some justified decision, Other wise i have one more option of going to consumer court for this.

Thank You.

Ankit Negi