[Resolved] Tata Docomo — Activating tata photon connection takes centuries | |||
Hi, Recently i purchased a new TataPhoton Plus connection. It has been weeks since i am trying to activate this new connection and still they were not able to activate. I have called the customer severice and the distributor who sold this useless piece of hardware to me, but nobody seems to be worried about it and really doubt they are willing to take any action about it also. Everybody says some reason but end of the day nobody works here and they don't know what is the meaning of customer service. I have never encountred any telecom company with worst customer serverice and that too at the start of new connection. I submitted the documents when i bought this USB dongle. It has been more than a week now and they were still not able to activate a new connection itself. All the commitments from this company is in advertisements only and they donot have any customer orientation. Maybe the seniors had vision but with such useless process, vision can be renamed to unacheivable dream. My company was planning to buy bulk connections but i would personnaly make sure that they don't go for this useless service provider. For the guys who would like to validate, the store address where i got is Tata Docomo Store Suit No:5, Sucons Sivagami Square No.147G, G.N.Chetty Road T.Nagar Chennai -17, Tamil Nadu Contact Number:[protected]/81 Store Code: HCNMC0001 Post pay Code: [protected] Prepay EVD Code: [protected] Worst experience and that too for activating a new connection. There was one guy called Hari ([protected]) who works at this store. When i visited this store so that i can get it activated there itself, his reply was that "there are no laptops in the store and he can't install the program to activate" he asked to enter *228 for the activation box not knowing that the box won't accept any special characters like * (it accepts only number). Worst guys lead to worst experience. Perfect example . To experience first had vist this useless place. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi,
As of now the prepaid account is not yet activated. These are definitely false promises. For the guys who are reading this, I am making calls to the customer service number and its like listening to prerecorded tape. They say the exact same sentence again and again. It seems, these guys had training to repeat certain words irrespective of the number of followups you do. When i wanted to escalate to a manager and talk to him to get this issue resolved, they said they will arrange call back. (this was yesterday). As expected, nobody calls back. Today also i spoke to them, they are saying same thing. The customer service guy put me on hold for few minutes and then told me that the managers are very busy. I don't know if he made any attempt to escalate to the manager.
Their site is also like them, whenever we need to log a complaint it takes us back to the log in page. This way they are ensuring that nobody can register a complaint. Beautiful strategy. we should appreciate the excellent process. The reply above is very satisfactory but the problem is that it ends there and no action is required. The other service provider should learn this too, just put/give some reply and don't take
any action about it. They will achieve the best customer satisfaction level.
The dealer is saying its not with them, they have sent the documents long back. The customer service guy is saying, the entry is not made
and they can't do anything about it. If you want to talk to some manager they will say they will arrange for callback but nobody will call back. If you put the issue in some forum they will say that they will address this but no action will be taken to resolve this. This is the path to the achieving differentiation in customer orientation. The money i put for this total waste.
At Least today they gave complaint number : [protected] - lets see what happens
As of now the prepaid account is not yet activated. These are definitely false promises. For the guys who are reading this, I am making calls to the customer service number and its like listening to prerecorded tape. They say the exact same sentence again and again. It seems, these guys had training to repeat certain words irrespective of the number of followups you do. When i wanted to escalate to a manager and talk to him to get this issue resolved, they said they will arrange call back. (this was yesterday). As expected, nobody calls back. Today also i spoke to them, they are saying same thing. The customer service guy put me on hold for few minutes and then told me that the managers are very busy. I don't know if he made any attempt to escalate to the manager.
Their site is also like them, whenever we need to log a complaint it takes us back to the log in page. This way they are ensuring that nobody can register a complaint. Beautiful strategy. we should appreciate the excellent process. The reply above is very satisfactory but the problem is that it ends there and no action is required. The other service provider should learn this too, just put/give some reply and don't take
any action about it. They will achieve the best customer satisfaction level.
The dealer is saying its not with them, they have sent the documents long back. The customer service guy is saying, the entry is not made
and they can't do anything about it. If you want to talk to some manager they will say they will arrange for callback but nobody will call back. If you put the issue in some forum they will say that they will address this but no action will be taken to resolve this. This is the path to the achieving differentiation in customer orientation. The money i put for this total waste.
At Least today they gave complaint number : [protected] - lets see what happens
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