Tata Docomo — advertisement before caller tune | |
I'm a Tata Docomo GSM postpaid customer, I've activated caller tune for a monthly rental of Rs.30/- and song selection charge of Rs.15/- I've activated this service for hearing my favorite songs to my callers, but now the complaint is the service provider are playing their Advertisement before my Caller Tune. Its (promo) approximate length is 7 secs. I want to stop this promo before my caller tune. I've complained regarding this in the customer care (121) but the are saying that its the rule of TRAI. As a customer am paying the rent for hearing the song, not to hear the promo of the service provider. So please help me to deactivate this promo from my caller tune. my number is [protected] Was this information helpful? | |
 2 Comments | |
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Dear Customer,
As per our discussion over the call, we would like to inform you that as per TRAI rules, we are unable to disable your promo before caller tune.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
As per our discussion over the call, we would like to inform you that as per TRAI rules, we are unable to disable your promo before caller tune.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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Customer Care
Tata DOCOMO.