Tata Docomo — After 2 times recharge benefits not get | |
Hi Iam Manmohan And my no [protected]. i recharge my account with 29 on 16/08/2013 (STD calls 30 paise) anf after 2 mint i recharge with Rs 250. But when i call to any STD no docomo charge 1 paisa per second (my default pack). So i recharge again with 29 on 17 August. But on 17/August my call rates are 30 paise but on 18/ August my call rates again converted to 1 paisa per second. Not Plz refund my 29 Rs and convert my call rates to 30 paisa. All other thing is that on 250 pack i get 1GB 3G data and After that unlimited 2G data but by mistake my dealer recharge with 26 at the place of 29 and i get 256MB 2G data and docomo deactivate my 3G pack on that pack i have 1GB 3G data. Plz deactive my 26 pack and get 3G data Was this information helpful? | |
 2 Comments | |
Comments
Dear Customer,
We tried to speak to you personally on your number to understand your concerns regarding the benefits issue. However, we are unable to contact you, since your call was not answered.
Hence, we would like to inform you that the recharge benefits with Rs. 29/- for STD had been already credited to your account and you have been charged correctly as per your recharged benefit offer.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally on your number to understand your concerns regarding the benefits issue. However, we are unable to contact you, since your call was not answered.
Hence, we would like to inform you that the recharge benefits with Rs. 29/- for STD had been already credited to your account and you have been charged correctly as per your recharged benefit offer.
For any assistance mail us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.