[Resolved]  Tata Docomo — Amount Deducted from Balance

Address:

Bangalore, Karnataka

Respected Sir/Ma'am,

49/- balance deducted from My main balance.

On 10th March 2013, Sunday @ 12:30am suddenly I have received one text message from Tata Docomo that I have activated on Value Pack and I have been charge 49/-

After that I have called to customer care and Mr. have received called and talked with me and he said "U only have downloaded Value Pack by clicking one link" even I didn't open any msg from TATA Docomo and didn't open browser to browse and data, after that i have told him to transfer call to senior executive then he said "Sir do call in the morning". As he suggested me, I called to TATA Docmono in the morning, but as per Docomo's 3rd class service I was not able to catch customer care executive.

Then today morning I have called again to customer care, and Docomo executive was supposed to transfer call to senior executive, in that time because of some reason call cut. Then I have called again from other Docomo number, same problem I have faced.

3rd time I am facing this this amount deduction process problem which Docomo use to do deduct without any genuine reason and even if i do not use any kind of FALTU servises