Tata Docomo — Automatic subscriptions to value added services

vinosthsruthi

from Delhi, Delhi

Address:

Bangalore, Karnataka

I am an customer of TATA Docomo [protected] and I am repeatedly subscribed to value added services automatically without my knowledge. Today I suddenly received a message that I was subscribed to woman health pack and lost 30 rupees. I unsubscribe immediately but my money is gone. during this course of action I came to know that I was also subscribed to some video service and no idea how much I was charged for that. Same instance happened some months ago and i spoke to customer care representative who have no idea about it and she did unsubscription and said the amount lost is lost and cannot be refunded and in that transaction I lost some Rs 30. I am annoyed with this repeated automatic subscription of services and loosing balances.

Thanks
Vinoth

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Comments

sdfdsfd

from Thiruvananthapuram, Kerala

Tata Docomo — Automatic subscription to services

My mobile automatically subscribed for call-me tunes. Docomo is collecting a lot of money from many people using this method. Don't ever take a docomo connection. If you have, wait for number portability.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr.Sruthi,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.