[Resolved]  Tata Docomo — bad language calls from a man saying himself a police officer.

I was using a tata docomo number and having a plan of 1299/- per month which gives the facility of free roaming n free calling unlimited. But as i came in roaming in rajasthan i found that my friends who were using tata docomo in rajasthan were getting the services from docomo but i was given the services from idea, as the roaming was free only in tata docomo home network. I was shocked that how can it be possible that my friend's mobile who is sitting with me is able to access tata docomo network and i was given the services from idea. I complained to the concerning support department but there was no satisfactory answer. Later, my relatives was called from a man who was using bad language and saying that i am a policeman and i have a case filed against this person (my name). He said all of my relatives that your relative is 420 and i will have to arrest him as a person filed a case.
Everyone called me and i was much scared and then i called that policeman asking what the matter was he gave me a number of a lawyer and said me to call him.
I called that person who was saying himself the legal advisor of tata docomo and he said me to pay the due amount. I said him that it is a wrong bill, why i pay roaming bill when roaming is free? He said in tough words 'ok no problem i see you in the court n then u will be charged rupees 78000/- as a claim from tata docomo'
I was scared and as i reached the tata docomo office, i found the office was closed as it is sunday.

It is very embrassing thing, please suggest something.
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link (Operation time 8 AM to 12 Midnight) - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata Docomo.
Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request You to call Tata DOCOMO helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata Docomo.

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