Tata Docomo — UNEXPECTED DEDUCTION OF BALANCE FROM SIM

Address:

Thane, Maharashtra

HONOURABLE FORUM,
THIS IS MY RESUBMITION OF COMPLAINT TO YOU HONOURABLE FORUM.

I AM A TATA DOCOMO CUSTOMER REENAM JAIN. MY NUMBER IS [protected].
MY COMPLAINT -
(1)SOME DAYS AGO , I GOT AN SMS FROM 52250 THAT YOU HAVE BEEN CHARGED 10/- FOR B-TOWN ROCKSTARS.
(2)AFTER SOME DAYS , I AGAIN GOT AN SMS FROM TD-DOCOMO THAT YOU HAVE BEEN CHARGED 10/- FOR B-TOWN ROCKSTARS.
(3)THEN TO STOP THIS UNEXPECTED SERVICE , I CONTACT ON TATA DOCOMO CUSTOMER CARE [protected].ON 7 MAY 2011
(4) MANISH MADAM RECEIVE MY REQUEST CALL.
I EXPLAINED TO HER THE CASE AND ASKED HER TO STOP THIS FACILITY AND REVERT MY UNEXPECTDLY DEDUCTED TATADOCOMO SIM'S BALANCE.
(5) SHE POLITLY TOLD ME THAT THEY DO NOT HAVE ANY INFORMATION ABOUT THIS AND THAT THIS IS SOME OTHER SERVICE PROVIDER.
I SAID OK.
(6) THEN I DROPED A COMPLAINT ON CONSUMER FORUM ON INTERNET.
https://www.consumercomplaints.in/my-complaints.htmldocomo-or-some-fraud-company-c569457.html

(7) A COMMENT CAME FROM TATADAOCOMO ON THE HONOURABLE CONSUMER FORUM'S WEBSITE THAT THEY WILL SOLVE MY PROBLEM SOON.
(8) ITS NOT YET SOLVE HOWEVER.
(9) THEN I AGAIN CONTACT ON TATA DOCOMO CUSTOMER CARE [protected].ON 14 MAY 2011 THREE TIMES.
AT FIRST , MR. SACHIN HAS RECEIVED.HE SAID ME THAT HE IS FORWARDING THE CALL TO SOME SENIOR.
AFTER WAITING FOR MANY MINUTES , I HAD NOT BEEN RECEIVED AGAIN.
(10)I CALLED AGAIN . INDU MADAM RECEIVED MY CALL. SHE ALSO FORWARDED TO SOME SENIOR.
AFTER WAITING FOR MANY MINUTES , I HAD NOT BEEN RECEIVED THIS TIME AGAIN.
(11) I AGAIN CALLED. BUT THIS TIME I FORGET TO ASK HER NAME.
BUT SHE ALSO FORWARDED MY REQUEST TO SOME SENIOR.
AFTER WAITING FOR MANY MINUTES , I HAD NOT BEEN RECEIVED THIS TIME AGAIN.

MY DOUBTS-
(1)IF THIS SERVICE IS NOT PROVIDED BY TATA DOCOMO. THEN WHY I AM GETTING REGULAR ENCOURAGING SMS FROM 52250 AND TD-DOCOMO TO CLICK THE LINK TO START THE SERVICE ?
(2) IF THIS IS SOME UNKNOWN SERVICE PROVIDER WHO IS USING TATA DOCOMO'S BALANCE TO RUN THERE SERVICE B-TOWN ROCKSTAR , THEN WHY ARE YOU NOT PICKING THIS FRAUD COMPANY ?
(3) WHY I AM UNDESIRABLY SUBSCRIBED TO B-TOWN ROCKSTARS?
(4)WHY ARE THEY NOT STOPING THIS KIND OF SERVICE ON MY TATADOCOMO NUMBER?

SEEKING FOR RIGHT JUSTICE.

REENAM JAIN
[protected].
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