termination of services with no fault of teh customer
I am holding 5 connection from TATADOCOMO the no’s are 8109002150/51/52/53/54 with relationship no: 935302739 . I have been using this services from December 2009 and till date I have been a regular user and payer , but recently I have experience the bitterness in the services offered to a customer . below are the details of the usage and the payment as per the bill advices for your reference
Bill no bill date current charges payment received net to be paid
776265867 17/11/09 Rs. 1,664.00 Rs. 0.00 Rs. 1,664.00
787829796 17/12/09 Rs. 5,362.00 Rs. 1,664.00 Rs. 5,362.00
798231810 17/01/10 Rs. 2,641.54 Rs. 5,000.00 Rs. 2,617.00
808262927 17/02/10 Rs. 2,697.86 Rs. 5,234.00 Rs. 81.00
827726828 17/03/10 Rs. 3,297.30 Rs. 100.00 Rs. 3,278.00
837068798 17/04/10 Rs. 3,367.22 Rs. 6,600.00 Rs. 45.00
This month I was supposed to pay the amount of Rs 45 but the problems started on around 27 of April 2010 when I received the phone call stating that my outstanding dues are Rs 2662 when I inquired that as per the bill I need to pay Rs 45 only and I had been paying all the bill on time and there is no dues on me as per the details of the bills , she has no clues how this has arrived and she said that will be inquire it from his seniors and will revert back , than after 2 days again there was a phone call stating the same and my enquiry was also the same and moreover the reply she gave was also on the expected line , but no one bothered to clarify the situation that what was wrong why there was a huge difference between the outstanding amount and the bill amount . then I started receiving sms’s demanding the outstanding amount of Rs 2662 . then finally got no reply and the situation look more confusing , I wrote to the customer care on 3 may 2010 about this confusion and how much should I pay , the reply come back the same day from the customer care executive inderpal singh stating that you need to pay only Rs 45 , the next day I paid the amount online .but still I was receiving the sms demanding Rs 2662 , I again wrote to customer care and finally on 6 may 2010, they said that there is discrepancy and that their was a double entry done in the month of Feb 2010 ( refer the attachment ) during this period 5-7 may I was in Delhi , continuously was receiving the same sms that you pay the amount of Rs 2572 or else the services to your no will be stopped or will be on hold , on 8th may 2010 , Mr. Manish tiwari (ph:9039690938) came to my office for collecting the said amount , I told him that if there is an error done on the Tata docomo side I will be cooperating , but I need to check first that have I paid is twice via my credit card , I told Manish that I am retrieving the statement for this I need 2 working days time and he can contact me on Tuesday 11 may 2010 or I will be doing so , He agreed to this and I also emphasized that dues to this my services should not be interrupted . he assured me about the non-interruption of the services .Manish was once again send on 10 may 2010 for the collection where as I have told him t come on Tuesday. The nightmare started on Tuesday 11 may 2010 morning my services –outgoing was barred on all 5 no’s .i called Manish and intimated the same , after 2 pm the services were restored the same happened on Wednesday . finally I paid the amount of 2572 via cheque no 029346 dated 12.5.2010 receipt no 14639 to Manish ,he again assured me that all the services will be restored but again on Thursday the services were interrupted and finally I had to call Manish he said that there is an updating issue and the services will be restored .after all these false assurance from Manish , finally on Friday the 14th may 2010 my all the no’s were barred from all the services and were restored only after I gave a call to Manish and when he personally updated that in the system and since monday again the services are disrupted
My questions are
1. Was I at fault ?
2. Was I defaulter ? than why I was treated this way even paying all the bill as per the advice of the company itself ?
3. Why there was disruption of services even after paying ? why their was false assurance from the collection officer? why their was delay in updation ?
4. Is this the award of having loyalty and faith in the services of tata docomo or is this the standard treatment to their loyal customers
5. why this payment outstanding was not incorporated in the next bill?
6. Why the people waited so long to figure out this problem?
The big question is that in all cases the company and its official are at fault and I had been suffering . why ?
Please suggest the course of action against the company and its officials for all the inconvenience caused