[Resolved]  Tata Docomo — billed beyond credit limit

Address:

Maharashtra

Hi,

Bill came more than credit limit..
Credit Limit : Rs.1500/-
Bill Amount : Rs.12500/-


I got a message saying unbilled usage of around 7000 after 15 days of my postpaid connection activated.
I was so tensed and when I imidiatly went to the Docomo gallery and asked them about this they told me the unbilled usage was around 17000 as per there system.

After I got the bill generated my final bill was 12500/-.
Now my question here is.
1)When my credit limit is 1500 how can my usage go beyond it, why I got a single message after the usage reached approximately 10 times the credit limit.
2)Why I didnt get any message when my credit limit was just crossed. also the connection should be shut down and the customer should be informed of the usage hike before raising the bill beyond credit limit.
3)Also there was no alert through message or mail of daily usage and alert i[censored]sage gets beyond credit limit.

Is it sensible to say that someone with a credit limit of say INR 2000 can run up a bill for even 2 lacs?? Why is the credit limit put at all then??

I am just a common user and can't pay this huge amount of bill which was generated due to your improper service. Though I am ready to pay the credit limit amount of 1500 RS.


Also, please disconnect my connection as I am not using the docomo sim card anymore. Any bill amount to the upcoming months will not be entaitained by me as all the services on my connection except incoming is blocked in my no.

Regards,
Pravin Saktel
Mobile No: [protected]
Account No.[protected]