[Resolved]  Tata Docomo — call minutes deductions

Address:Uttar Pradesh

Respected sir/madam

This is Ali zama and i 2 times got recharged to get 60
minutes of tata to tata night calling pack. which is valid for 11pm to
7am but every time after talking 10 to 11 minutes the all remaining
minutes vanished or deducted. though and very often i called the
customer care executives but every time they made excuses and dropped
my call.
i want you please get me my balance back it was Rs. 10. and its not
just the matter of Rs 10 but the matter of like a fraud dear. please
resolve my problem.
my no. is [protected] and from Meerut.
I hope you will soon take an action on that.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Ali,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally on your number [protected] to understand your concern regarding the balance deduction. However, we were unable to contact you since the number was busy.

We would like to inform you that there was no discrepancy in the balance deduction while calling. Please be informed that, each call was charged as per the second. However, the same can be checked in prepaid bill or in My Account. However, we request you to kindly revert at [protected]@tatadocomo.com for further assistance.


Thanks and Regards,
Customer Care,
TATA DOCOMO.

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