[Resolved]  Tata Docomo — Cannot make any calls on postpaid Tata Docomo connection

Address:

Bangalore, Karnataka

Since 2 June, I'm unable to make any calls from my Tata Docomo postpaid connection [protected]. I just hear a recording saying outgoing calls are temporarily barred and that the customer care should be contacted. If I dial the customer care number 121, it still says the outgoing calls are barred and that the customer care should be contacted. I had sent an email to [protected]@tatadocomo.com on 2 June, 2013. In response the customer care has only been updating new resolution dates inspite of my repeated emails. I have never even been contacted by phone for any information.

I have always paid all my bills on time. Calling customer care with GPRS and voicemail issue have been totally useless but I thought most basic services like making and receiving calls would at least be guaranteed to work. I'm not sure if I made a mistake switching my primary contact number to Tata Docomo.