Tata Docomo — Charged even after taking unlimited offer

Address:Andhra Pradesh

I am Srinivasulu. I am using Tata Docomo past 1.2 years. past few months i am utilizing Rs666 unlimited package. last rechage done on Feb-19th Rs 666. still 4 more days validity is available, but, from yesterday (March-13th) night what ever i do local calls is charging.

I have called 6 time to the customer care and they or interest to take complaint on this and saying answers.

My Contact Number is: [protected]

Please help me on this.
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Dear Srinivasulu,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Srinivasulu,

We tried to speak to you personally on your number [protected] to understand your concern regarding the balance deduction on calls. However, we were unable to contact you since there was no proper response.

We would like to inform you that as per the request registered with docket number PSMR12063314, recharge of Rs. 222/- pack was activated and the pack GSM_STV_PV_666 was deactivated. Also, please be informed that an amount of Rs. 30/- has already been credited back to the account as goodwill. We would like to inform you that both the recharge will not work simultaneously.



Thanks and Regards,
Customer Care,
TATA DOCOMO.

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