[Resolved]  Tata Docomo — Cheating in call rate

Address:

Bangalore, Karnataka

This is regarding the concern of my Tata Docomo mobile no.[protected] in the name of Benzeer P A. In response to message “Hi! Double your STD call duration at 1p/2secs! All STD calls at 30p/min at Rs.38 for 60 days.Recharge now or dial *141*504# to activate!” received on 22nd may 2013 i do recharge for 200 (for full talktime) and then for 38 for above mentioned offer.But When i made call and talked for 25.51 mins(1531 sec). It must be costs 7.7 but i lost 19.9 Rupees.I called Customer care representatives. They responded that they ll escalate the call to their Supervisor and put me in hold for half an hour. The call get disconnected automatically. I tried calling Customer care from another 2 numbers but the same response. Make me hold for half an hour and get disconnected. I wasted my valuable 6 hrs for that. I need refund of excess amount crabbed from my call. i m now holding out all my outgoing calls because of expecting their response. But failed and Lost faith on them.
I need the exact report what happened exactly when i gave a call 3 times in response to this issue to the customer care reps. it is really frustrating and heart throbbing and it is not the kind of customer experience that i had with the service. And i really hope that somebody will get back to me ASAP.