[Resolved] Tata Docomo — Cheating On Postpaid Bill | |||
Dear sir, I Am Pradeep Sharma My Contact no-[protected] I Had taken a postpaid connection from TATA DOCOMO No([protected])& It was activated on 27/04/2013. I had taken 899 unlimited local And National call plan. Later I checked with customer service people for internet package, they informed me that for 99rs, 1.5 GB would be provided. I asked them to activate that and 25Rs Sms Package as well. they Said both services would be activated within 8 Hours. I had again checked after 12 hours and they said Both Sms&Internet Packages had been activated as well as the guide me the Settings of internet usage And they informed that My Credit Limit Is Only 1 Thousand Rupees. On 17th May I got Sms to pay Around Rs.6704, then Again I called customer service and they said that I had Used Data more the 1Gb. So total charges for internet charges is around Rs.14000. After Discount I have to pay 6700rs,For 24 Days o[censored]sage,I ask Them If My Credit Limit For this Number is Only 1000Rs Then Why They Allowed Me to use 6700rs Usage,Why No Intimation No Call That i Had Crossed My Credit Limit.They Don't Have Any Answer For this and i am Keep on Getting calls to Pay This Payment of 6700.Please Help ... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
dont pay a single rupee .. Even I had a bad experience with docomo people. I paid all the bills as I had to do so before converting my sim into pripaid. But even till today they are sending me mails and sms to pay the unpaid bills.. Just dont care if you start getting sms or calls from them. If required ditch the no. ask them to go to court..
Reply
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Sharma,
We tried to speak to you personally, to understand your concerns regarding billing. However, we are unable to contact you, since your call was out of service.
We would like to inform you that as per our records your connection was activated on 27-APR-13 and you have been charged for the period from 27/04/13 to 14/05/13 on pro rate basis.
Kindly note that 1.5GB for 30 days is of 1572864 KB's and as per pro rate basis you have a free usage of 943718 KB. Kindly note that your usage is of 1441457 KB.
However, please be informed that your bill already includes a data usage discount of Rs. 9437.18/- as per pro rate basis and you have been charged for the post free usage of 497739 KB which is of Rs. 4977.39/-.
Hence, there is no discrepancy in the bill and we request you to clear the same and due date is 03-JUN-13.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
We tried to speak to you personally, to understand your concerns regarding billing. However, we are unable to contact you, since your call was out of service.
We would like to inform you that as per our records your connection was activated on 27-APR-13 and you have been charged for the period from 27/04/13 to 14/05/13 on pro rate basis.
Kindly note that 1.5GB for 30 days is of 1572864 KB's and as per pro rate basis you have a free usage of 943718 KB. Kindly note that your usage is of 1441457 KB.
However, please be informed that your bill already includes a data usage discount of Rs. 9437.18/- as per pro rate basis and you have been charged for the post free usage of 497739 KB which is of Rs. 4977.39/-.
Hence, there is no discrepancy in the bill and we request you to clear the same and due date is 03-JUN-13.
For further assistance, write to us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer Care
Tata Docomo.
Do not pay it...its too much high...i have bill of rupees 2825/-..i decide not to pay any rupees..its to high
the most dangerous cheating...be care full . never go for post paid !!! some ladies call on phone request to give this and that document once work is over ..they never receive your call!!! i was told rs 350 that to never told that my number would be blocked for few days.. for conversion fre pre to post.. or sim willcome in courier!!! I suffered a lot!!! now my amount has come 1170 how . I have not excedeed 1000 minutes free usage!!!
My self Rahul Aggarwal
I had taken Tata Docomo connection fews months back.
After 3-4 days its blocked !!!
As a contact to representative to told me because of your adress varification. . .
I immediatly go to docomo store and urge them sent your person again because of miscommunication they rejected
For continously 6-7 days i go to docomo store but none of there person come to verify again and thats my main number
After 10 days when no one come to verify i go to store and told them plz deactivate my number
Now its 4-5 months they continously calling me for pay
Why should i pay
Give me one reason
And before 2 months that number is issued to somelse
I had taken Tata Docomo connection fews months back.
After 3-4 days its blocked !!!
As a contact to representative to told me because of your adress varification. . .
I immediatly go to docomo store and urge them sent your person again because of miscommunication they rejected
For continously 6-7 days i go to docomo store but none of there person come to verify again and thats my main number
After 10 days when no one come to verify i go to store and told them plz deactivate my number
Now its 4-5 months they continously calling me for pay
Why should i pay
Give me one reason
And before 2 months that number is issued to somelse
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