[Resolved] Tata Docomo — Billing error for 3g | |||
Dear sir/ madam date: 24 /04/2011 Bill error for my mobile number: [protected] reminder1: email : [protected]:11:29.0 your reply: Mar 29, 2011 4:12 PM reminder2: email On Apr 18, 2011 3:50 PM reminder3: email Tue, Apr 19, 2011 at 12:37 PM reminder4: email april 20th 1 pm reminder5: email april 20th 11.30 pm reminder6: email april 21th 11.59 am reminder7: email april 22th 8.34 am reminder8: visit to docomo customer centre at pimpri 11:00 to 12:30 pm reminder9: call to customer care on 121 24/04/11 2:00 p.m (ms poonam said “server problem cannot see bill” after 17 minutes call) Reminder 10 email sent 25 april 10 pm my complaint for wrong/excess billing is still pending Subject: complaint mobile number : [protected] Relationship Number[protected] Bill Number[protected] Bill Date 07/04/11 Bill Period 05/03/11 to 04/04/11 Dear sir/ madam, In reference to my above bill, for my mobile registered to your company, I recieved the EBILL yesterday and to my utter amazement, there seems a gross mistake in the bill. I have been charged for Data Charges-3G 287089KB as 287089 units for Rs.2870.89 I am on the 1.25 GB plan for which i got a credit of Rs.-923.67 please note the above 287089 KB amounts to about 287 MB which is way below the limit of 1.25GB. I should not have been charged for the above within limits usage. kindly do the needful. Thanks Arun Gupta Pls note: a simple google search /calculator resulted in the following result. 287089 kilobytes = 0.[protected] gigabytes Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Still no reply and solution to my billing problem
Reply
Still no reply and complaint pending
What happened
This message I am posting so that post paid users will get alerted when they select the 3G add-on packs thinking it is worth for money and finally paying the entire month salary for the 3G data usage.
I am a Tata Docomo mobile network user. April month I activated 3G add-on pack worth Rs.200 with free data usage 512 MB. I wonderd how I will be knowing the data usage. That time the customer care person told me I can check my daily data usage through my accounts in tata docomo website. I started using 3G and also checked day to day usage in My accounts. Eventhough my data usage is less than the 512 MB free usage, the bill was generated based on one paise per kb basis. So I got scared and before reaching the maximum usage 512 MB, , I gave a request in person to stop the 3G services for my number to Tata docomo office at Koramangala, Bangalore. After that my 3G connection was stopped. But when I received my april month bill, I found that ( in addition to my mobile bill) instead of Rs.200 for the 3G add on pack, it was showing Rs.1871 chargable for my data usage. This Rs.1871 is based on one paise per kb for around 183 MB. Imagine if I used the 512 MB my bill will be Rs.5120.
When I am looking for clarification from customer care, They told the Rs.200 3G add on pack is valid for one month and since I disconnected 3G service before one month, they converted the data usage based on per kb basis. With whose consent they changed and charged me like this. I gave disconnecting request in person to tata docomo office. If they told me about this hidden rule, i wouldnot have disconnected my 3G service. In their website also these hidden rules are not specified (I have the screenshots of your website). It seems that the customer care people don’t know the guidelines and also the Tata docomo bill generation software lacks some basic calculation. I paid my mobile bill plus Rs.200 for 3G add on pack and sent a complaint to Tata docomo. My complaint reference id regarding this issue is xxxxxxxxxxx. The person who contacted me unable to clarify my genuine concerns and finally sent one sms to me saying my issue sucessfully resolved. Again I sent a email to their official id. I got a reply they checked my account and what they charged is correct only for my data usage. So finally that RS.200 add-on pack is a sad joke.
So dear consumers, whatever network you are using if you are under post paid subscription, don’t activate 3G. Remember If I used prepaid the network operator will not get the chance to charge me a huge bill.
The unfortunate Customer.
I am a Tata Docomo mobile network user. April month I activated 3G add-on pack worth Rs.200 with free data usage 512 MB. I wonderd how I will be knowing the data usage. That time the customer care person told me I can check my daily data usage through my accounts in tata docomo website. I started using 3G and also checked day to day usage in My accounts. Eventhough my data usage is less than the 512 MB free usage, the bill was generated based on one paise per kb basis. So I got scared and before reaching the maximum usage 512 MB, , I gave a request in person to stop the 3G services for my number to Tata docomo office at Koramangala, Bangalore. After that my 3G connection was stopped. But when I received my april month bill, I found that ( in addition to my mobile bill) instead of Rs.200 for the 3G add on pack, it was showing Rs.1871 chargable for my data usage. This Rs.1871 is based on one paise per kb for around 183 MB. Imagine if I used the 512 MB my bill will be Rs.5120.
When I am looking for clarification from customer care, They told the Rs.200 3G add on pack is valid for one month and since I disconnected 3G service before one month, they converted the data usage based on per kb basis. With whose consent they changed and charged me like this. I gave disconnecting request in person to tata docomo office. If they told me about this hidden rule, i wouldnot have disconnected my 3G service. In their website also these hidden rules are not specified (I have the screenshots of your website). It seems that the customer care people don’t know the guidelines and also the Tata docomo bill generation software lacks some basic calculation. I paid my mobile bill plus Rs.200 for 3G add on pack and sent a complaint to Tata docomo. My complaint reference id regarding this issue is xxxxxxxxxxx. The person who contacted me unable to clarify my genuine concerns and finally sent one sms to me saying my issue sucessfully resolved. Again I sent a email to their official id. I got a reply they checked my account and what they charged is correct only for my data usage. So finally that RS.200 add-on pack is a sad joke.
So dear consumers, whatever network you are using if you are under post paid subscription, don’t activate 3G. Remember If I used prepaid the network operator will not get the chance to charge me a huge bill.
The unfortunate Customer.
RIDER OF RS 29 FOR ISD TO US TAKEN ON CELL NO [protected] BUT FULL RATE FOR CALLING TO US BEING CHARGED IN BILLS WITHOUT ANY PREINTIMATION RECTIFY THE BILL IMMIDIATELY
RELATION SHIP AT UR OFFICES NOT VALUED . NOT A HEALTHY SIGN FOR A CO. ALREADY IN A MESS FOR POOR CONNECTIVITY . IMPROVE IT
i had the same problem waiting for resolution. i used 70mb data and m charged 700rs even though
m paying 200rs for 500mb data.
m paying 200rs for 500mb data.
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