Tata Docomo — complaint against tata docomo Rs 250 plan | |||
I recharged my no.([protected]) with Rs 250 unlimited netvoucher plan of tata docomo on 27/08/2013. And I am registering this complaint on 17/09/2013. As per plans promotions, includes Rs 250 as talktime and 3G data unlimited For 1st time when I recharged my number with this plan I gor Rs 222 talktime and 1GB data as 3G speed and then 2G. Now when I recharged this again without any intimation they add 1GB 3G data and Rs 222 balance in my account but when my 1GB 3G data was over, I don't know how my balance was deducted from Rs 208 (I used that much only) to Rs 22 and I am finding no solution for this problem, I want to get my balance back and after that I want to change my network. Was this information helpful? | |||
 2 Comments | |||
Comments
Dear Customer,
We tried to speak to you personally on your alternate number to understand your concerns regarding balance deduction however, we were unable to contact you, since your call was not answered.
We would like to inform you that on recharge of Rs. 250/- you will get only 1 GB 3G data, valid for 30 days and there is no 2G data or unlimited browsing. Hence, you have been charged correctly as per your usage post completion of 1 GB 3G data.
Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.
Thanks and Regards,
Customer care,
Tata Docomo.
We tried to speak to you personally on your alternate number to understand your concerns regarding balance deduction however, we were unable to contact you, since your call was not answered.
We would like to inform you that on recharge of Rs. 250/- you will get only 1 GB 3G data, valid for 30 days and there is no 2G data or unlimited browsing. Hence, you have been charged correctly as per your usage post completion of 1 GB 3G data.
Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.
Thanks and Regards,
Customer care,
Tata Docomo.
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Customer Care
Tata DOCOMO.