[Resolved]  Tata Docomo — Complaint regarding TATA DOCOMO DATA CARD NO: [protected].

Address:

Bangalore, Karnataka

Hi There,

This is in regard with the TATA DOCOMO DATA CARD NO: [protected].

To begin with, I had purchased this connection from ACCENTURE Bangalore (Bang 6) kiosk under the corporate plan ‘5GBUL’ on 21st Feb-2013.

The connection was activated on 22nd evening, and I started using the device. After using the device for precisely 1 and a half day, the device got disconnected.
On enquiring in the customer care I was informed that the bill has reached somewhere around 3200 Rs.

On further enquiring on how it reached to such a big amount. I was informed that I had used the connection while on roaming.

So now my first question is ‘WHY WAS I NOT INFORMED ABOUT THE ROAMING CHARGES INVOLVED WHILE PURCHASING THE DEVICE?’.

It is the responsibility of the DOCOMO representative to explain the product he is selling as being a customer I could only believe what he tells me to believe.

I even asked the POC if I would be getting proper speed in Pondicherry (being my home town) and even then it did not strike him to inform me about the roaming, in which case I would have opted for the free roaming device.

Tata Docomo considers itself to be the best customer service provider and if this is the kind of service we are receiving then I am not sure what the definition of ‘best’ is.

I need a solution on this from their side as I will not bear the loss caused by the inefficiency of your representative to explain his product at any cost.

I was promised that on paying 2200 (approx) for the device, I would be provided 90 days of free internet usage under the corporate plan (5GBUL) and this is what I would be expecting from TATA DOCOMO.

Please take this as a priority and a personal request.