Tata Docomo — consecutive deduction of Rs. 30 every alternate day by tata docomo

Address:Bangalore, Karnataka

A message appears like:
You have subscribed to Lifestyle pack @ Rs 30 for 30 days through OBD. Autorenewal on[protected].

this is being done every alternate day and they are deducting Rs 30 every time.

A message appears like:
You have subscribed to My talkies @ Rs 30 for 30 days through IVR. Autorenewal on[protected].

this is being done every alternate day and they are deducting Rs 30 every time.

Total of Rs.90 is deducted and the customer care executives are making fool by keeping on hold for indefinite period on the name of transferring the call to supervisor for refund.

mobile no. [protected]

name: Ketan Prakash Singh
email: [protected]@gmail.com

please help
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Tata Docomo — Deducted Rs.30/-

Sir,
This is humble request that on 13.12.2011 they have charges Rs.30/- After requesting they have send me a message "Hi! Thanks for sharing your balance related concern with us. An amount of Rs.30/- has been credited to your account." Now again on 14.12.2011 they have deducted Rs.30/- and after request they are saying it will not be refunded.
My Mobile No.is [protected]
Name : Ramesh Upadhyay
Hi Ramesh,

As per our records the deducted amount of Rs.30 has been already credited to your account.

Thanks and Regards
Customer Care
Tata DOCOMO.
A message appears like:
You have subscribed to Lifestyle pack @ Rs 30 for 30 days through OBD. Autorenewal on[protected].

this is being done every alternate day and they are deducting Rs 30 every time.

A message appears like:
You have subscribed to My talkies @ Rs 30 for 30 days through IVR. Autorenewal on[protected].

this is being done every alternate day and they are deducting Rs 30 every time.

Total of Rs.90 is deducted and the customer care executives are making fool by keeping on hold for indefinite period on the name of transferring the call to supervisor for refund.

mobile no. [protected]

name: Ketan Prakash Singh
email: [protected]@gmail.com

please help
Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Mr. Ketan,

We tried to speak to you personally to understand your concerns regarding the balance deduction issue. However, we are unable to contact you, since your call was not reachable.

Hence, we would like to inform you that the amount of Rs. 30/- has been adjusted in your number as a goodwill on 24-APR-2013 and no issue now.

Thanks and Regards,
Customer Care
Tata Docomo.

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