Tata Docomo — Deactivation of internet pack again

tru4ever

Address:

Punjab

helo i am naveen and number is [protected], from punjab, i have recharged my number with rs 250 unlimited internet pack on 25 feb 2013, but suddenly from 3rd march charges start deducting from my main balance, then i called customer care they said ur internet pack has been deactivated, but how it can happen because the pack has a validity of 30 days, so how the pack get deactivaed in just 7 days, last month i faced the same problem when i recharged my number with rs 250 internet pack on 31jan 2013, but from its start deducting charges from my balance from 6th feb, so this same problem happened with me secont time, and still docomo is unable to tell the valid reason why this happened with me again, i want refund or one month internet pack, plz help me with my complaint, and i registerd a complaint with tata docomo on 3rd march with complaint number PSMR12061531, BUT MY PROBLEM NOT SOLVED YET.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Naveen,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per the discussion over call on [protected], we would like to inform you that your complaint bearing number PSMR12061531 is in process and the same will be resolved by 11-MAR-2013 20:00. We request you to kindly bear us till the resolution time.

Thanks and Regards,
Customer Care,
TATA DOCOMO.