Tata Docomo — Deduction in balance by unwanted services automatically | |||
TATA DOCOMO is charging for unwanted packs on the mobile. Docomo has charged me many times for the services that i never requested to subscribe or buy. On 19-Dec-2012 they activated playboy video pack without my request and deducted 50 rupees for the same..i got the deduction msg from TA-HUWWAP..... At a same time,They deducted another 49 rupees for any unknown service which was not even informed by message... when i called to customer care they didnt ans me properly and at now they put my calls on waiting...How disgusting they are! This is the 2nd time i face this type of problem from tata docomo.... This is very embarrassing that such a huge and well known company is treating his customer base like this. This is very disappointing for me and i have no other option than making complaint in consumer forum. By : KEVIN SHAH Mobile No : [protected] Email : kevin.[protected]@gmail.com Was this information helpful? | |||
 5 Comments | |||
Comments
Tata Docomo — Deduction in balance by unwanted services automaticaly
TATA DOCOMO is charging for unwanted packs on the mobile during surfing. Docomo has charged me many times for the services that i never requested to subscribe or buy.On 19-Dec-2012 they activated playboy video pack without my request and deducted 50 rupees for the same.....
At a same time,They deducted another 49 rupees for any unknown service which was not even informed by message...
when i called to customer care they didnt ans me properly and at now they put my calls on waiting...How disgusting they are!
This is the 2nd time i face this type of problem from tata docomo....
This is very embarrassing that such a huge and well known company is treating his customer base like this.
This is very disappointing for me and i have no other option than making complaint in consumer forum.
By : KEVIN SHAH
Mobile No : [protected]
Email : kevin.[protected]@gmail.com
Dear Mr.Shah,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Kevin,
The VAS service was deactivated and also an amount of Rs. 99/- has already been credited back to the account.
Thanks and Regards,
Customer Care,
Tata Docomo
The VAS service was deactivated and also an amount of Rs. 99/- has already been credited back to the account.
Thanks and Regards,
Customer Care,
Tata Docomo
Dear Mr.Shah,
We called on [protected] but the same was not reachable. This is to inform you the VAS service was successfully deactivated and an amount of Rs. 99/- has already been credited back to the account as goodwill.
Thanks and Regards,
Customer Care
Tata DOCOMO
We called on [protected] but the same was not reachable. This is to inform you the VAS service was successfully deactivated and an amount of Rs. 99/- has already been credited back to the account as goodwill.
Thanks and Regards,
Customer Care
Tata DOCOMO
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
Tata Docomo — Unwanted Services and Balance Deduction
Mob No-[protected]Some Unwanted VAS service is activated causing continuous balance deduction of 3 Rs/day.
I told them to deactivate it 6-7 times. Every time they replied its deactivated and refunded balance just couple of time.
My acount balance is now so low that i cant even access Internet Pack activated which need min 10 Rs in account.
So i want to balance credited and and service deactivated.