[Resolved] Tata Docomo — deduction of balance without activation of services

abhiinavv

from Gharaunda, Haryana

Address:

Bilaspur, Chhattisgarh

hi i am abhinav shukla from bilaspur chattisgarh MY NO. IS [protected] and i m a loyal customer of tata docomo since itz launch in chattisgarh and i am very upset from the performance of itz network and also services ..today[protected] at 6 pm i hv received a call from customer care services n they r playing hello tunes options bt as i am not interested then i CLEARLY disconnect my phone (without touching any other button) and after this simple procedure i have received a message from the tata docomo that i have activated hello tune and 60rs is deducted..i m shocked..and feel very upset about thinking of these kind of betrayal marketing techniques . then i called customer care which is also a great task...and after 4-5 times i succeeded to talk to executive ..who disagreed my request to refund my money and also to talk to his senior..then i have no option other than complaint and also i will port my no. to any other HONEST service provider. kindly convey my complaint to the responsible person of tata docomo.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Tata DoCoMo reviews

View all 9255 Tata DoCoMo Reviews

Comments

Ishu Agarwal

from Mumbai, Maharashtra

Tata Docomo — informations not conveyed to customer

my number is [protected].i am subscrbing the free sms pack.the company charged me for sending the sms on 14/02.on talking to customer care they told tody is black out day so pack will not work.
but there was no information from company regarding this earlier.so how will the customer know that which day his/her pack will not work if there is no information from company in advance
they can send unwanted commercial calls/message to customer but cannot send one sms to convey information like this

mawerickin

from Lucknow, Uttar Pradesh

tata docomo is known for not informing

Rajesh Madheswaran

from Pathankot, Punjab

Tata Docomo — Customer care Not responsible

I need Rs.24 RATE CUTTER for my mobile number, but my retailer said me their no option to credit RATE CUTTER for you. Suddenly i call customer care but didn't response to my call simply they said "you have use another boost-up pack i.e. DOCOMO to DOCOMO 6sec per 1paise this my SIM plan(1 year)". My SIM in 1 and HALF year old. In past FOUR months, i use this RATE CUTTER in this month only Rs.24 RATE CUTTER not credited to me. PLEASE HELP ME i Need this RATE CUTTER

Rajesh Madheswaran

from Pathankot, Punjab

this problem happens in customer care

sandeepdogra

from Chennai, Tamil Nadu

Docomo — Responsibility

As you say will i will get a call within 6 business hours. Its been a day now.
What the Heck is going on..
What you guys guys Doing ..!!!! Is this your Simplicty??
And now when i called up Customer Care Again he said " Sir abhi kuch Technical problem chal rahi hai aap 4 ghnte baad call karna " what is this ??

abhiinavv

from Gharaunda, Haryana

Tata Docomo — balance deduction without activation of services

hi i am abhinav shukla from bilaspur chattisgarh and i m a loyal customer of tata docomo since itz launch in chattisgarh and i am very upset from the performance of itz network and also services ..today[protected] at 6 pm i hv received a call from customer care services n they r playing hello tunes options bt as i am not interested then i CLEARLY disconnect my phone (without touching any other button) and after this simple procedure i have received a message from the tata docomo that i have activated hello tune and 60rs is deducted..i m shocked..and feel very upset about thinking of these kind of betrayal marketing techniques . then i called customer care which is also a great task...and after 4-5 times i succeeded to talk to executive ..who disagreed my request to refund my money and also to talk to his senior..then i have no option other than complaint and also i will port my no. to any other HONEST service provider. kindly convey my complaint to the responsible person of tata docomo.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Shukla,

We tried to speak to you personally on your alternate number to understand your concerns regarding balance deduction however, we were unable to contact you, since your call was not answered. Please be inform that we have already provided you with the refund on 05-Apr-2013 with the docket number ABAL[protected].

Thanks and Regards,
Customer care,
Tata Docomo.

priyanka4945

from Hyderabad, Telangana

sir
whenever i used to recharge my mobile (through top up or easy recharge)and get balance then after few times my balance get deducting without any reason. it was started from 23 April 2013 Almost Rs1.50, Rs2.00 deducted at many times within a day. i could not understand how it has happened. sir believe me i have not activated any services. today also RS 1.50 was deducted on recharge of Rs10. Sir i get very worried. I am not satisfied with your service.
please sir, check what is the reason behind this If any services was activated automatically then deactivate this service and return my money .Before this, no any problem have been happening for three years.
I hope you will do this

With Regards
Priyanka Chauhan