Tata Docomo — Disgusting Customer service at Ahmedabad center

Address:

Ahmedabad, Gujarat

Dear Sir,

I have opted for a Internet package of Rs. 250 p.m on 30/04/2013 which also included a talk time of Rs. 222. After two days my balance was deducted by rs. 170 with no reason to my understanding. I again recharged by Rs. 50 on 03/05/2013. But the same day again Rs. 33 was deducted with no reason explained to me. During this 3 days i have not used net for any purpose as my balance was reducing with no reason. On 04/05/2013 i talked with tata docomo’s customer care executive but she was not able to provide me any reason for this balance deduction. So on same day I visited Tata docomo office at Shivranjani char rasta Ahmedabad where i talked with Ms. Tresha pathak on hotline number. Her behavior was extremely rude with me…she even cut the call while talking and gave no reason or solution to my complaint. I was told that this is happening due to some technical problem and will have to wait for 48 hrs. So after 2 days on 06/05/2013 again i went to same office and talked with same Ms tresha Pathak. But this time the answer was same…”its technical problem and u will have to wait for 24 hrs…” This time also her behavior was rude and she cut the call two times in between.

My question is that is this the customer care @ tata docomo???? Even after 5 days i have not been provided my balance back nither i have any satisfactory solution or reason for my unnecessary balace deduction. Additionally this rude behavior have forced me to file complaint.
Again today visited the same center, but Ms. Tresha Pathak denied to talk to me. Also I have been told that “NOTHING CAN BE DONE IN YOUR CASE , DON’T COME HERE AGAIN!!!!!”

Request you to interfere in this matter and provide me the solution.

Dhanvin Parekh
[protected]
dhanvin.[protected]@gmail.com