Tata Docomo — Extorting money using legal threats

Address:

Chennai, Tamil Nadu

To say that I am mentally harassed by Tata DOCOMO would be an understatement. I am utterly disgusted by the company and its so called representatives! I think the main business of the company is not to provide broadband services or telecom services but it is to extort money by threats for services that has not been delivered.

Think I am overreacting? Hear my story:


The TATA docomo service has not been working since 26/10/2012. I have made numerous complaints, which were not resolved by your company. The complaint numbers and dates are listed below. After numerous complaints and no satisfactory resolution I made a cancellation request on 13th December 2012. However, the company ignored my request and instead promised me to resolve the issue. Till date, the issue is not resolved which means I did not get the service from the date 26th October 2012.

In the above period, I had to suffer losses financially because o[censored]navailability of Internet since its was a corporate connection I was unable to use internet for my business which led to losses for my business. In addition, I had to go through a lot of mental harassment by the company as they blatantly ignored my more than 20 complaints to resolve the issue.

In spite of the problems caused by your company, I still paid the bill for the period 14th Oct 2012 to 14th Nov 2012.

Please see below the records of complaints made by me in last 3 months for your reference.

Service Request[protected] 26/10/2012

Service Request[protected] 29/10/2012

Service Request NUMBER[protected] 05/11/2012 (closed by your company on 11/05/2012 despite being un-resolved)

Service Request[protected]….. 08/11/2012

Service Request[protected]…. . 08/11/2012

Service Request[protected].. 22/11/2012

Service Request[protected] 23/11/2012

Service Request NUMBER[protected] 24/11/2012

Service Request[protected] 06/12/2012 (closed by your company despite being un-resolved)

Service Request NUMBER[protected] 12/12/2012

Service Request NUMBER[protected]. 13/12/2012

Since, the service was disrupted for 2 months without any resolution of the issue I requested termination of the service as I was fed up making repeated complaints!

Now, I have started receiving threats from your company asking me to pay Nov-Dec for a service I never received.

FIrst I received a email with threats to extort money from me to which I replied back explaining the situation. These guys ignored my reply and today I received another email threatening me of criminal action for not paying bills!! Plus they are accusing me of not responding to their communications! SUCH BLATANT LIARS!

As you can see I have been trying to communicate with the company for last 3-4 months to resolve the service issues but these guys ignored my complaints and now they want me to pay and are using these methods to extort money!

This is nothing but extortion using threats and other methods to scare consumers!

Would you ever buy services from Tata DOCOMO after hearing my experience? Please let me know in your feedback/comments

Thank you for reading!